Right Toyota
Poor shopping experience
Poor shopping experience. I mentioned I was interested in Camry’s. The salesman (a “gentleman” who had recently moved from ny where he owns a restaurant and who could answer very few questions about the car) doubled up with Fabio (another “gentleman”). Fabio tried to tell us that the first salesman’s bonus depended on a sale today.
The first salesman told us he needed to wrap up this sale as his family was waiting for him. The whole experience was awkward and inappropriate. When we said we needed to think about it, the first salesman stormed off upset. Threatened us that the “great deal” they were giving us would not work tomorrow. We kept hearing about his lost bonus. What about hearing about the car we were about to buy? Deeply unprofessional.
Jason D., I am not interested in contacting you or responding to your canned response. You’ve received enough similar feedback. Please deal with it in an honest manner. I wish I could remember the first sleazeball’s name but I can’t. I believe he had a Vietnamese name but I could be wrong. Either way, please acknowledge these issues and deal with your salesmen appropriately.
We ended up leaving and bought a car next door at right Honda just because I couldn’t stand hearing about shitbird’s bonus any longer. Why did we buy it there? Because the salesman we were working with would answer some questions with “huh, I don’t know that. I need to find out”.
This gave us the opportunity to learn more than we already did about the Honda Insight and decided to go with it. This is by contrast to the salesmen we interacted with at Toyota who made up facts, e.g. “nope. Never any recalls on that Toyota.” Really? A 3 sec google search says otherwise.
Then you read the sad reviews of so many others and feel better
Then you read the sad reviews of so many others and feel better, because you realize its not just you that has been treated this way, you can actually identify with over 90% of their customer complaints !!
So, with the writing clearly on the wall even BEFORE any purchase has even been made, only a fool would ‘sign on the line’ with this comedy team knowing that the deplorable standard of service will only deteriorate further once you are legally tethered to them, like so many other victims have confirmed throughout these many pages of condemnation.
There’s just too much money and heartache at risk by partnering with a ‘circus act’ like this, so save yourself a lot of distress and follow the advice of my TITLE.
Scammer
I spent countless frustrating hours over several weeks trying to deal with them at different levels, seems they excel at lying, not returning calls, pretending they are not available due to family emergencies, denying that they had ‘that conversation’, being unable to follow simple requests, leading you up the garden path, not following through,
busy with other customers, passing you off to another colleague, steering you in a direction that clearly benefits only themselves, did I mention just plain LYING to your face ? etc, etc, etc, etc ……..simply not worth the STRESS and insult to my intelligence, should have walked away earlier !
My advice would be to try another valley dealer.
Recently purchased a new vehicle here. My advise is to shop elsewhere. They charge you for unwanted options, won’t return emails or phone calls, and generally treat you like crap.
I was forced to drive back to the dealership to gain some very simple information. A friend recently bought a similar vehicle at a different dealership and the $890 worth of unwanted options I was charged for were free. My advice would be to try another valley dealer.
NEVER DEAL WITH BULLSHIT DEALERS
WORST car buying experience EVER !!! So much Bullshit from the salesman Brandon right to the fiance guy Buckey ! We were charged for window tint that wasn’t on the windows. A month later we were told we owed more money for additional registration.
Nothing in our contract mentioned anything about that. We did not get floor mats or a cargo cover with our used Highlander. Our bad we didn’t check EVERYTHING. We were told we had floor mats placed in a stack prior to leaving. We did just not front mats.It wasn’t until i went back to pay the additional registration after being threaten with collections,
for something NOT in the sales contract. I guess sales contracts are just for the seller, that can be adjusted when they make a mistake .That i asked to get the window tint darker in exchange for paying the not listed registration . The service writer told me that the car had stock window tint, LOL , WTF??? The service writer is the ONLY reason they get 1 star. NEVER DEAL WITH BULLSHIT DEALERS
Never will purchase another Toyota again
Worse experience ever, pressure sales, gang up on you, and say things that will not materialize. Never will purchase another Toyota again, these people ruined the product for me.
I opted to go elsewhere for the fuel system as it seemed a bit pricey at the dealership.
Took my FJ Cruiser in for service, was told I needed the fuel system serviced in addition to a couple other things. I opted to go elsewhere for the fuel system as it seemed a bit pricey at the dealership.
I called around and found Jiffy Lube would do the 4 stage process for $60 less than the dealership. I was really disappointed when I was told my Cruiser really wasn’t in need of that service at all. Kinda makes me wonder if I really needed anything other than an oil change. 🙁
He is extremely rude!!!
After hearing about how Right Toyota was going to contact me to make sure I was satisfied after each service, I finally get this invite to review them after 3 years and 1 year after I stopped servicing the truck by them. While a customer, they would get me in at their leisure as each time i scheduled service online, they had no clue about it at the dealership.
They would keep me there for 2 hours each time. After the last service, I was told oil changes were only done every other visit, so why did it take 2 hours on the off visits? Oh well, I’m done with wasting my time and will not be wasting my money there.
I did get recall done at a different dealership and voila, 1 hr total time there and I got a phone call the next day asking if everything was to my satisfaction. Wow, what a difference location makes.
I only spoke to them over the phone but they were very rude unhelpful and dismissive.
I only spoke to them over the phone but they were very rude unhelpful and dismissive. They seem like very sharky stereotypical car salesmen. When your making a $30000 dollar purchase you expect to be a little more customer oriented.
I spoke to Brian he was rude and just wanted to talk me in circles. Wouldn’t be caught dead in what must be the school of sharks that is their sales dept. I will be purchasing else where. He actually had the nerve to laugh out loud at my questions. Clearly the have no concept of customer service.
Never Again
Then you read the sad reviews of so many others and feel better, because you realize its not just you that has been treated this way, you can actually identify with over 90% of their customer complaints !!
So, with the writing clearly on the wall even BEFORE any purchase has even been made, only a fool would ‘sign on the line’ with this comedy team knowing that the deplorable standard of service will only deteriorate further once you are legally tethered to them, like so many other victims have confirmed throughout these many pages of condemnation.
There’s just too much money and heartache at risk by partnering with a ‘circus act’ like this, so save yourself a lot of distress and follow the advice of my TITLE.
Bad Service Provide
In the balance of probability you will have a regrettable experience with these incompetent juvenile scammers and wish you had never ventured on to their lot. (which would not be so out of place further South West of Scottsdale …….in Tijuana for example)
I spent countless frustrating hours over several weeks trying to deal with them at different levels, seems they excel at lying, not returning calls, pretending they are not available due to family emergencies, denying that they had ‘that conversation’, being unable to follow simple requests, leading you up the garden path,
not following through, busy with other customers, passing you off to another colleague, steering you in a direction that clearly benefits only themselves, did I mention just plain LYING to your face ? etc, etc, etc, etc ……..simply not worth the STRESS and insult to my intelligence, should have walked away earlier !
WORST car buying experience EVER
WORST car buying experience EVER !!! So much Bullshit from the salesman Brandon right to the fiance guy Buckey ! We were charged for window tint that wasn’t on the windows. A month later we were told we owed more money for additional registration.
Nothing in our contract mentioned anything about that. We did not get floor mats or a cargo cover with our used Highlander. Our bad we didn’t check EVERYTHING. We were told we had floor mats placed in a stack prior to leaving. We did just not front mats.It wasn’t until i went back to pay the additional registration after being threaten with collections,
for something NOT in the sales contract. I guess sales contracts are just for the seller, that can be adjusted when they make a mistake .That i asked to get the window tint darker in exchange for paying the not listed registration . The service writer told me that the car had stock window tint, LOL , WTF??? The service writer is the ONLY reason they get 1 star. NEVER DEAL WITH BULLSHIT DEALERS
Worse experience ever
Worse experience ever, pressure sales, gang up on you, and say things that will not materialize. Never will purchase another Toyota again, these people ruined the product for me.
Never again!!!
Then you read the sad reviews of so many others and feel better, because you realize its not just you that has been treated this way, you can actually identify with over 90% of their customer complaints !!
So, with the writing clearly on the wall even BEFORE any purchase has even been made, only a fool would ‘sign on the line’ with this comedy team knowing that the deplorable standard of service will only deteriorate further once you are legally tethered to them, like so many other victims have confirmed throughout these many pages of condemnation.
Recently purchased a new vehicle here.
Recently purchased a new vehicle here. My advise is to shop elsewhere. They charge you for unwanted options, won’t return emails or phone calls, and generally treat you like crap. I was forced to drive back to the dealership to gain some very simple information.
A friend recently bought a similar vehicle at a different dealership and the $890 worth of unwanted options I was charged for were free. My advice would be to try another valley dealer.
Don't believe it.
Have you noticed when there are multiple bad ratings for this dealership, and then all of a sudden you will see multiple five stars ratings? Don’t believe it. I believe more than likely, all the five stars rating are from the people who work for this dishonest outfit.