Red Rocks Credit Union

The Loan

I had an auto payment due in June. Prior to Red Rocks Credit Union, I had no overdue payments and paid nearly double my payment each month.

When I logged into the payment system in June to pay, I was told the system was no longer active and to sign up for a new system.

I registered, but the system took TWO weeks to process my approval. During this time, an account specialist had been trying to reach me.

However, the bank had been using contact information which I had already told them was incorrect TWICE. Once in person, and once over the phone.

When I finally received online payment access I made a payment the following Monday I was able to. At this point the bill had become overdue.

Upon hearing a couple days later from my previous contact address that the bank was trying to reach me, I immediately called and tried to settle the matter.

They said it was too late to resolve the missed payment without reporting it to the credit agencies.

This is a nightmare for me as I am attempting to close on my first home in a week.

This credit hit may ruin my chances. I explained this and begged with the account specialist to make a one-time (my first) exception, but was told there was nothing to be done.

I even offered to pay off the entirety of the loan ON THE SPOT.

As a previous loyal customer and with plans to keep my future loans at Red Rocks, this has been a nightmare.

This ridgid process of a two week turnaround time to switch THEIR payment systems, plus trying to collect the bill at a number I TOLD THEM was incorrect leaves me with this review and looking for a different institution in the future.

This is unfortunate as I love the rates and the employees have always been professional and kind, even the collection agent I dealt with.

Is Red Rocks Credit Union a scam?
Red Rocks Credit Union is a scam and a bad service provider as per the report filed on They are not aggressive towards their customer satisfaction and complaint grievance.
Is Red Rocks Credit Union legit?
First Red Rocks Credit Union is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Red Rocks Credit Union’s consumers?
There is/are 3 review(s) posted about Red Rocks Credit Union and it indicates that the severity of the scam is High.
Where is Red Rocks Credit Union located?
Red Rocks Credit Union is located at 9332 Dorchester St, Littleton, CO 80129, USA. You can contact Red Rocks Credit Union by dialing (303) 471-7625 or visit their website before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Red Rocks Credit Union’s customers?
According to the report(s), US $2323 was the total loss incurred by Red Rocks Credit Union’s customers.

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3 Reviews on Red Rocks Credit Union

  1. This happened because the agent was NOT responsible

    DO NOT USE RED ROCKS CREDIT UNION FOR A CAR LOAN (or anything). The most unprofessional credit union I have ever worked with. I had a total loss last July and am still working with this mess of an institution on this process. I had full coverage with USAA and GAP insurance and the person assigned to my case did not file anything in a timely matter costing me a TON of money.

    They requested I continue paying on the loan and promised I would get the money back due to refinancing on their end-I now owe them $1,000 more dollars on a car that is long gone (and I have been paying them $300 a month for twelve months since the total loss!!!). I paid a LOT of money for GAP insurance to avoid this EXACT situation and got put into it due to a HORRIBLE credit union that did not do their job.

    This happened because the agent was NOT responsible, lied and was unable to file paperwork in a timely manner. I signed and returned paperwork same day to them. Long story short-DO NOT TRUST THIS CREDIT UNION FOR ANYTHING. Just look at their ratings and reviews…I should have.

  2. Scammer

    Paid off my car over a month ago. First time I called the woman said yes looks like the car is paid off. She transferred me to the title dept.

  3. WOW that's all I can Say if WOW

    two months later and I still have not got my title. Talked to Sam at Red Rocks very nice guy. He told me the title was sent out on Feb 9. I told him we did receive a FedEx with a starbucks card in it but no title.

    As I stated before what in the world is this Bank doing. Now he will be sending me a lean release and I will have to go to the DMV and get a dup. title. WOW that’s all I can Say if WOW

Reported Loss :2323 $
Severity of Scam :High
Reported by : Anonymous
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