I searched for a website that could provide a mailing address. The website is houserecordonline.com.
I provided my credit card for a $1.00 charge, as the site offered to give the address for a one-time payment.
After seeing the address, I closed the connection.
Several days later, I checked my card statement and noticed a charge of $18.95 from houserecordonline.com on September 26.
I notified my credit card company and noted that the charge was incorrect or fraudulent.
That action locked my credit card. It was a frequent charge card for several online websites and had outstanding charges pending.
I had to unlock the card to allow charges.
That action caused my credit card company to notify the houserecordonline.com, and the charge was credited to my card on October 1.
On October 26, my card was charged again for $18.95.
Then I received a bizarre text message from Andy Wright apologizing for the charge.
I went on their chat and was told I will be sent a check refund right away and they could not credit my card.
The chat person also stated that an account had been created for ongoing services.
I explained that I did NOT open an account for any other services.
With no check received, I emailed [email protected] on November 24, requesting the status of my refund check.
Ms. Karmen Jones replied that she had forwarded my request to the “concerned department” on a priority basis.
I began searching online for other reports on this company and found multiple complaints for the same scenario.
I emailed Ms. Jones again and demanded an immediate refund of the fraudulent charge and stated that it appears the company is a scam.
She replied that the company was legitimate and the “billing department” would send me a refund check in 10-14 days. At that point I realized this is a scam and a common stall tactic.
I now have locked the credit card used for the initial $1.00 purchase and will have to close the credit card account to protect from any further fraudulent charges from this company.
I believe this scam is ongoing, and although many complaints are posted on the internet, the company continues it’s fraudulent practice.
The $18.95 refund I have not received is no longer the point of this, as I have spent many hours dealing with this issue and will have to close my credit card account.
I am simply warning others who may also fall into this scam.