Progress Residential
Charging More Than The Zillow Zestimate
Progress Residential has less than 2 stars for a reason. You really should listen to what others are saying.
Your rent will go up every year, and you do not get control of your utilities.
They make you go through a third party which involves no access or control of a savings plan, and there are always fees to pay the bill.
We have had over $500 in utilities for a month, but we cannot adjust for savings plans.
The local utility company has plans for doing most things like laundry and dishwasher after 9:00 or on the weekends, and we do not have that option.
You also do not get to see the breakdown. We have lived in our house for 3 years.
Each year they have raised the rent, and it has been annoying but manageable.
The first year it was raised $64 per month. The next year, it was $91. They wanted $150.To resign the fourth year would be a shame on us.
For the last three years, there has been no discount for paying your rent on time with astronomical utilities.
There have been no home improvements or remodeling in four years.
As far as maintenance goes, in 3 years we have had two problems.
They sent one drunk, cranky jerk over who butchered the ceiling. It is an eyesore.
It looks like when your kids punch a hole in the wall and try to patch it themselves with dad’s plaster kit in the garage.
Except it’s the ceiling, and it is huge. The dishwasher was broken when we moved in, and they sent this same guy.
He always reeks of liquor, and he’s vulgar. Then our sprinkler system in the front yard never worked.
They sent 3 guys over who dug up the yard but never found the busted sprinkler and just left it.
It looked like we had an angry family of prairie dogs destroy our yard.
So sure, they sent someone, but that is what they are sending.
They will continue to be around for a while, though, because they keep buying all the houses and ripping off renters.
They are really nice when you are viewing and make everything so easy.
They start with charging more than the Zillow Zestimate, and it creeps up every year.
Your rent will go up every year. I am sure they will try to take my deposit, too, but I will fight it even if the whole thing is lost to court costs.
Lets see what they come back with.
This is by far the worst company to rent from. I am in the process of moving out with a move out date of 1/30/2019. My rent is paid up to. The company left a can of paint in the laundry room for future use. While in the process of preparing the house for move out, I took that can of paint to the hardware store where they purchased it from (the label and the codes are on the can) mind you.
Started touched up, and guess what its the wrong paint. They tell me that the paint color changes with time and therefore it wont match what was left for me. So now they are discounting the cost to paint the entire house from my security deposit. Not to mention a few items, that they didn’t handle during my move in. Light bulbs not working. Never replaced by them.
Toilet running, oh because not reported within 24 hrs of move in, I was responsible for replacing the flap or i would be charged if they sent someone. Also the close door knob, just put on gently. As soon as we opened the closed, wow the door knob on the floor.
But all things you dont see during your move in inspection. My son was in a total loss accident on Christmas day, which in the process lost the garage remote. Guess what? I had to replace it or be charged $60 for the remote. No heart from this company.
I received a call from the move out inspector today my move out date, bothered that the keys to the home are not in the lock box. Well lets see. Today is the 30th, so wouldn’t I have till mid night to move out? Also my rent is paid up till 1/31,
so why would you be trying to get into the home on the 30th to finalize the inspection? This is just the beginning of my review. I will be waiting for final charges to the home. I assure you this will not be the end of my review. I have further action in place regarding this paint issue.
If you leave paint for the tenant to use, then this in my opinion is the fault or scam of this company to ensure to charge you to repaint the entire home. I am literally upset with this company. I have copies of the receipt for professional carpet cleaning along with the professional house cleaning done. Lets see what they come back with.
Managers won't call you back
Pile on fees when you are moving out.
I wish I had before deciding to rent from them.
ZERO STARS!! I never write reviews but this company is by far the worst I’ve ever come across. DO NOT under any circumstances rent from this company!!! There isn’t a house in this world that is worth dealing with these people. I’ve lived under many management groups as well as worked for many management groups and this place is by far the worst.
Very unprofessional, unreliable, they make up policies as they go and change them just as fast, and they charge bogus fees for everything. Watch out for renewal time because they will increase your rent $100 plus.
I wouldn’t recommend renting from Progress to my absolute worst enemy!!! Don’t take my word for it, read through the reviews all across the internet. I wish I had before deciding to rent from them.
This place is the WORST!!!! You have been warned
This place is the WORST!!!! You have been warned! These people are inhuman! The nonchalant attitude, lack of concern for their tenants wellbeing, hidden charge after charge. Fee for everything!!
Everything I have ever read about this company has been true. Every review that I read I felt that my exact story was being chanted over and over. Hindsight is 20/20, I truly regret not looking more into this company before signing…….
I'm sure if your system sent the information, the corporate could have found it, they just didn't care to do so.
The orders have been completed as of this moment yes, but it took longer than 24-48 hours as in contract. It took 2 weeks and more to complete all my issues. The flooring, I had someone to look at it and they stated it wasn’t laid correctly. Yes, a manager came by but did not have someone out later that week as promised.
I was told, that the maintenance manager said it wasn’t any problems in my home. They lied about requests for problems wasn’t being made but yet received emails once they were completed were being sent. It took me to write this review for someone to call about spraying for roaches. Which, I had already had it sprayed myself since, it took y’all forever.
Roaches are disgusting and they have lots of babies and they hard to get rid of. Don’t you see the commercial on the tv about roaches. A month plus to get this property sprayed from you guys is ridiculous . What’s even more ridiculous, you guys want your money on time but picture this.
You move into a home and you called several times about outlets and other issues about home. It TOOK 2 WEEKS!!!!!! before someone came to fix my outlets. You know what made yall move on the outlets? When I told them I work from home. I guess when y’all money becomes in jeopardy, you want to fix it. IN order to work from home you need your outlets for internet and charging!
I went 2 weeks but yet you guys want your full payment every month. Can your business run without money if so teach me because mines can not! My business requires outlets to plug up printer, computers, chargers, telephones, and internet to keep it rolling. Anytime when a rental property interferes with my money is ridiculous and I’m very upset about it.
Your contract lied. Also, I can email the confirmation that orders were placed in your system if you would like. I guess your corporate person forgot you guys send out emails when the work is completed or canceled. Would you like a copy of those? I’m sure if your system sent the information, the corporate could have found it, they just didn’t care to do so.
DON'T RENT ANYTHING FROM THIS COMPANY YOU'LL BE SORRY
This is the biggest nightmare of my life, 40 days complaining about mal functioning appliances and nothing has been done, I call twice a day every day and they tell me they are going to take care of it !!!
They send incompetent repair people that look at my refrigerator and dishwasher they scratch their head and walk out because TIHEY CANNOT BE FIXED THEY NEED TO BE REPLACED, BUT GOOD LUCK IT DOES NOT HAPPEN !!!!
Do not rent with progress residential!
Do not rent with progress residential! They will squeeze you for every cent, even when it’s their mistake. We renewed our lease last year, it was an email that brought us to the site to pick our lease option, 12 months, no major changes and you’re done. This year we bought a house and submitted our written notice.
Upon doing this we noticed a typo in the end lease date. Instead of 12 months, the lease actually extended to 13. We contacted the company, they admitted to the mistake.
We asked that it be fixed and they refused. When we proceeded with our request with this individual, he told us, “it will not be changed, you are responsible for paying for the extra time, consider this a lesson learned.”
I am appalled by the level of unprofessionalism displayed by this employee who represents the standards and culture of this company.
If I could give this company a negative star review, I would.
If I could give this company a negative star review, I would. My husband and I have lived at the same property for a couple of years. We would submit maintenance request after request and even demand they put specific notes about the requests on our account records.
We would call and ask about the notes we requested to be on our account and every single representative we spoke to said there were ZERO notes on our account (after filing many complaints).
You either don’t get a call back or get terrible customer service. One of the requests was in regards to our fencing. Whoever their contractor is, came out numerous times to only “band aid” the issue. They would take short cuts to fix our fence,
we haven’t been able to open our gate almost the ENTIRE 4 years of renting (after submitting multiple requests), leave screws all over our yard (our dog almost chocked multiple times because of this) and they have STILL not fixed the issue.
we vacated the rental properties because of this situation.
My husband and I rented a home from progress residential that seemed to look nice at first but throughout the months things started falling apart terribly, mold started appearing plumbing was horrible. In April , we vacated the rental properties because of this situation.
In June we received a list of deductions over S6,000 that they claim we were held accountable for such as repainting the entire interior of the house due to dirt on the walls, mold, leaks, plumbing issues etc which affected the home. Also, normal wear and tear on the interior paint of a house is to be expected.
The fading and soiling of the paint (which was already there) is due to normal wear and tear. As such, the cost of repainting should be left to the rental company.
The bathroom was falling apart, there was black mold building around the master and the other restroom, the toilets where leaking, the kitchen sink was leaking which caused mold in the cabinets and gave the home a terrible smell, it was just horrible.
These reviews are a bit scary.
These reviews are a bit scary. I just submitted my application for a home here in Hiram, Ga. Roxanne has been great so far, so I hope the rest of the team makes my rental process as smooth as possible. Since moving is always a stressful time in and of itself. I hope they are true to what they advertise and there are no hidden fees or anything.
Never Again
I was told that I would receive the 500 dollard holding fee within 2 weeks. It has been over the time frame and everytime you call you get different answers.
Even when you speak with the ‘Supervisior’ no one can tell you whats really going on. Im in the process of moving and need my holding fee back and Im not getting any help.
These reviews are a bit scary.
These reviews are a bit scary. I just submitted my application for a home here in Hiram, Ga. Roxanne has been great so far, so I hope the rest of the team makes my rental process as smooth as possible.
Since moving is always a stressful time in and of itself. I hope they are true to what they advertise and there are no hidden fees or anything.
Bad Service Provide
I applied with them Feb 25th was declined. I was told that I would receive the 500 dollard holding fee within 2 weeks. It has been over the time frame and everytime you call you get different answers.
Even when you speak with the ‘Supervisior’ no one can tell you whats really going on. Im in the process of moving and need my holding fee back and Im not getting any help.
Scammer
A lot of time wasted to fix Progress Residential’s poor quality of household appliances. Poor services and long waits to get things done, meanwhile the renters suffer.
the experience has been horrible.
I have rented from them in Nashville for 6 weeks and the experience has been horrible. The heat is a disaster. Our common rooms have no heat (even if we turn the thermostat up to 80). The bedrooms are stifling hot and bathrooms even hotter. Last week, an HVAC company came out and spend a lot of time here.
They informed me that the entire system was installed incorrectly. We are going to have the same problem with the air conditioner. Because of turning our thermostat up to 80 to 85 just to not freeze when we are in our common rooms, the electric bill was nearly $300, and we work a lot and turn the heat off when we are not here.
Progress Residential paid another HVAC guy to come out Friday, to BS us and tell us that “nothing is wrong with the HVAC”. He spent less than 15 minutes here. I have sent 5-6 emails to customer care and they have never once responded.
I have made several calls to their local office, they tell me someone from maintenance is supposed to call me back within 24 hours (actually 2 hours because the heat is an emergency) and I have called the past two days, called and texted the maintenance manager and have not heard back.