PrimeLending, A PlainsCapital Compa...Totally unacceptable.
Unbelievably disappointed with the way PrimeLending, A PlainsCapital Company handle their business. On 8/12, I contacted my local PL office, based on a referral from a friend who had worked with them before.
I was given the mobile number for Cherish, a loan originator.
The next day I received a call back, and since then, I have quite literally had to harass them for info.
5 texts, 7 calls, and one BS excuse from Cherish who was “sick”, even though the lady in the office told me she was in and on a phone call.
Yesterday, I call the main number again, and Cherish answers- only to tell me she is working on closing someone else’s loan and SWEARS she will call me and email me.
5:00 comes around and no further communication. I’ve called three times today and they are literally ignoring my calls, but have answered my call from a different number.
I still have no idea what the status of my loan application is, because I’ve not been able to speak with anyone.
I can only assume that I did not qualify, and therefor am not of importance.
I’ve even asked to be switched to someone else to work with, and no response.
1 Review on PrimeLending, A PlainsCapital Company
Watch there loan servicing
Primelending failed to pay my first half of my property taxes. While doing my regular taxes I discovered this 8months after they should have been paid. They did pay my second have surprisingly. I incurred a 214.30 penalty which I had to pay with a certified check 10 bucks. Then I had to prove to the they did not pay my taxes. as in give them the dates, provide County tax information just so they can look in my record and say we messed up. I was told by a local repeat I would have my check in 3 or 4 weeks here it is 7 weeks and now everyone I contact does know anything. Starting over from scratch it seems. Good at writing a loan such at servicing it.