Primary Residential Mortgage

Worst Customer Service Ever

Worst Customer Service Ever! I cannot believe Primary Residential Mortgage.

Someone called me at 8am letting me know that our mortgage was past due….even though we have a 15 day grace period we always pay around the 7th-10th.

They said that on the 2nd of the month they start calling people because it is delinquent and they note that on our account.

The loan officer we used has since switched to a new company as I’m sure we will refinance soon to get out of this loan!

Is Primary Residential Mortgage legit?
Primary Residential Mortgage is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 4 consumer(s) was/were given a Primary Residential Mortgage as a negative rating, and only a few left positive feedbacks.
Where is Primary Residential Mortgage located?
Primary Residential Mortgage is headquarted at 1480 North 2200 W Salt Lake City, UT 84116. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact Primary Residential Mortgage by dialing (800) 255-2792 or visit their website
How much monetary loss is incurred by Primary Residential Mortgage’s customers?
According to the reviews posted by Primary Residential Mortgage’s customers, US $2320 was the total loss incurred, and hence the severity of the scam is medium.

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4 Reviews on Primary Residential Mortgage

  1. They were great to work and I would recommend them to family and friends.

    I worked with Todd and Wendy in Broomfield. The closing went a little late partly because I didn’t get everything turned in extremely timely, and partly because the closing was at the end of July and it was extremely busy. Todd and Wendy were both very good about giving me updates and keeping me in the loop of what was happening.

    The entire mortgage process was difficult and time consuming and I felt that was explained up front. It was much appreciated and I was able to purchase my first property entirely on my own! They were great to work and I would recommend them to family and friends.

  2. I would not recommend this company to anyone.

    I could no longer have my direct deposit, pay online, or pay over the phone for 6 months (mind you, none of this was ever communicated to me the numerous times that I was on the phone with their VERY rude customer service.

  3. never again!

    My payments have been on time every month, paying more than the minimum amount. In October, I went on active duty military orders, and my pay was delayed almost month. I was able to pay my mortgage towards the end of October (the payment included a late fee and a fee to pay over the phone).

    Due to being late one time, my direct deposit was canceled by Primary Residential Mortgage, Inc. (and I could not reinstate the direct deposit), I was told that I would have to call in for the November payment which would include a fee for taking a payment over the phone, or pay online.

  4. I used to work for PRMI

    I used to work for PRMI, There is so much fraud that takes place here it is sick!

Reported Loss :2320 $
Severity of Scam :Medium
Reported by : Anonymous
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