Premier Members Credit Union

The People I've Dealt With Have Often Been Rude

I’ve been a member of Premier Members Credit Union (formerly IBM) Credit union for just short of 40 years…opening my account in 1977.

I’ve always thought highly of them, and have had great service until the recent merger with Boulder Valley.

Their move from the Premier to the Boulder Valley I.T. systems has been a colossal mess, at least for former Premier members.

For example, all transactions from the legacy Premier system were lost…they were not migrated to the new system.

So, for example, on August 3rd if you wanted to look at transactions that were four days old (let alone a month or a year old), they did not exist.

This is working as designed…the credit union made no attempt to migrate data from the old system.

Another example: I have both a normal checking account and a Health Savings Account with Premier.

For more than two years I’ve been able to move funds between these accounts online; much more convenient than having to go to a branch.

With the move to Boulder Valley’s system, I am no longer able to do so.

When I called Premier to ask about this, the online banking support person claimed this wasn’t possible.

I told her I had done so dozens of times with the prior system.

She then transferred me to another person whose voicemail said she was out of the office until July 28th. (Today is August 8th).

With any other bank, the original support person would have stayed on the line to ensure the call was transferred to a live person.

Not at Premier…I left a Voicemail message and have not heard back.

Since the merger, it has been my experience that face-to-face transactions are less than satisfactory…there is much confusion about handling legacy Premier accounts, and the people I’ve dealt with have often been rude.

Netting it out…after 39 years of being a member, I’m going to start looking at another credit union or bank.

Is Premier Members Credit Union a scam?
Premier Members Credit Union is a scam and a bad service provider as per the report filed on They are not aggressive towards their customer satisfaction and complaint grievance.
Is Premier Members Credit Union legit?
First Premier Members Credit Union is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Premier Members Credit Union’s consumers?
There is/are 7 review(s) posted about Premier Members Credit Union and it indicates that the severity of the scam is High.
Where is Premier Members Credit Union located?
Premier Members Credit Union is located at 5505 Arapahoe Ave, Boulder, CO 80303, USA. You can contact Premier Members Credit Union by dialing (303) 657-7000 or visit their website before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Premier Members Credit Union’s customers?
According to the report(s), US $2365 was the total loss incurred by Premier Members Credit Union’s customers.

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7 Reviews on Premier Members Credit Union

  1. Worst EVER

    As I walked away, she said her manager was on the phone. I picked up the phone and the manager immediately repeated the claim that I was abusing her employee without asking me anything. When I explained the chain of events to the manager and the rude behavior of her employee,

    she retorted that the employee couldn’t be racist because her father was black. I was flabbergasted by this claim by the manager and employee. The manager promised to review the videotapes and investigate further but I don’t think she handled the situation well. She also promised to help me get the check released the next day.

  2. never again.

    Oh, and why I am calling the credit union so often? Because many, many changes to practices that I was never warned about. Like what? Holding every.single.check. for four days regardless. I had only rarely had a check held for more than 2 days at BVCU (and only if it was for $$$$). Now, even the lowest check from reliable sources (such as State of Colorado) are held for four days minimum, if you deposit it through an ATM, it is longer. The rules and regulations with regards to payments of mortgages was changed without contacting the mortgage holders.

    Don’t even get me started on the insanely slow drive through at the PMCU on Airport in Longmont. You can be literally the only one sitting there and you will be trapped for 15 minutes or more. I have no idea what they are doing in there, but drive through must be the last to get service.

    That is actually how I found out that the check hold was longer with the ATM, I only had 10 minutes and couldn’t risk going through the drive thru (and I had a healing sprained ankle and couldn’t go inside) so I deposited 2 checks through the ATM, never again.

  3. do not recommend.

    I’ve used Boulder Valley Credit Union for years through many loans and different circumstances. I’ve always enjoyed their service and help. Just received a letter that they are changing the terms on the platinum card that I’ve I had with them for years.

    They are changing it from a fixed rate to a variable rate that begins well above my current rate. My options are to either accept the change or let them know and they will cancel the card while locking in my current rate.

  4. I have had the original card for some time and am not interested in starting a new card.

    They have me in a situation where I can either cancel all business and credit card with them or negatively impact my credit. That lead to me calling yesterday to increase the limit on the card they just switched out on me that lead to my initial complaint.

    I did this because I’m preparing to purchase a house and a higher credit limit on the card would raise my credit score. Was told by Candice, the loan processing specialist, that this wouldn’t be a problem.

    I allowed them to run my credit and process the paperwork. It turns out that the only way they can increase the limit it to cancel the existing card and issue a completely new card. This would have an adverse effect on my credit because I have had the original card for some time and am not interested in starting a new card.

  5. Bad Services.

    The way that they handled my car loan was so unacceptable that I went to a different credit union. All of the irritation of switching my work’s direct deposit, and all of my automatic payments just to get out of there.

  6. At this point, she claimed I'd made her feel uncomfortable and she'd call the police.

    At this point, she claimed I’d made her feel uncomfortable and she’d call the police. I told her that she could call security or the police because I hadn’t threatened her or made her feel uncomfortable. I felt she had no basis to make these claims. She then repeated her threat and this time asked me to leave the bank immediately.

    Again, I told her she could call security because I’d done nothing wrong. After the threat to call the police, I came to the conclusion that this was a racial incident where I was being treated really badly: Wrongly accused of threatening behavior and about to get into an entanglement with the law that I certainly didn’t deserve.

  7. Stay away.

    Used to be great before the merger. They are now horrible. Terrible customer service hours and when customer service is available they seem to have no clue what they are doing and constantly make mistakes that have to be rectified with further phone calls.

Reported Loss :2365 $
Severity of Scam :High
Reported by : Anonymous
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