Porsche BirminghamThe Porsche service department
I’ve bought 2 Porsches from Porsche Birmingham and I absolutely loved it – I have a lot of appreciation for the sales department here. They are respectful, professional and very knowledgeable.
However, I honestly get the WORST service from Richard, the service department employee.
If I am going to spend minimum $500 – $1000 for service/repairs, I expect at least a little bit of respect or a decent customer service.
He always has a belittling tone and most disrespectful way of treating me.
I didn’t say anything when he forgot that I needed a ride back to work for 30 minutes.
I didn’t say anything when he forgot to call me when my car was ready.
But, when I was trying to figure out a time for a driver to pick me up, Richard nearly yelled at me with the most disrespectful voice saying they cannot give me a ride because they are too busy and the drivers will get overtime.
Then I asked him what the total will be and he said he does not know with the most annoyed tone.
Was I not supposed to ask what the total was going to be??? Very unprofessional.
It’s okay if they can’t pick me up, then they should’ve let me know in the morning when they dropped me off.
Or at least be polite and professional about it.
I really DO NOT recommend the service department for any Porsche customers.
I will not be back to purchase another car here.
3 Reviews on Porsche Birmingham
I salute them for that especially Bart who made it happen.
This review could really go either way depending on who experienced it. Most people might go 1 star but for the sake of transparency and benefit of the doubt I’m giving them 3 stars. Don’t get me wrong I would recommend this dealership to anybody. Please read along and I’ll explain why and maybe future clients/customer can learn from my experience.
My sales guy was Bart. And he was excellent. I’ll give him 5 stars if I have to rate him alone. Make the story a little shorter, I made an offer to buy their Cayman. Was not accepted nor rejected. After a few days, the listing went down lower than what I offered.
Called them immediately and asked them why it was listed lower than my offer. Was told it was a mistake, which was fine by me. Some may think otherwise. The next day Bart called me telling me that they want to maintain the integrity of the company and wanted to offer my the lower listed price instead of my offer.
I was ecstatic. They didn’t have to do that. They could’ve said, it was a mistake but they’ll take my first offer. I salute them for that especially Bart who made it happen.
If you have other choices, exercise them.
I had a 9:00am appt to have my oil changed. I arrived a little late at 9:20. Since I was there I asked to have them set up my Free XM radio trial. I left 3 & 1/2 hours later, yes 3. & 1/2 hours later. $550 poorer no XM radio. They said my trial had expired.but offered me $30 for me to activate myself. “That should get you six months”.
This is not my first disappointing experience with Tom Williams Porsche. We also had a particularly bad experience when we purchased the car 6 months ago. 0 for 2. Not looking good. If you have other choices, exercise them.
My Boxster was towed to this dealership from Tuscaloosa.
My Boxster was towed to this dealership from Tuscaloosa. I provided the representative with my information. After 4 days of no communication, I contacted him to ascertain the problem. I was informed my vehicle had been listed under another name and the diagnostician hadn’t looked at it yet.
I attempted to communicate with the dealership via phone numerous times and was unable to make contact with a representative. My calls to Sam Fuller & Rodney McFarland to register my dissatisfaction with customer service went unanswered and unacknowledged. On the 5th day, I was advised of the problem.