Customer Service

I have been a loyal customer of paytrust since 2001. Over the years I have seen their technology, functionality and interface get overpassed by competitors but have stuck with them primarily because the basic functions have worked.

However, recently I created a new vendor in the system and their system erroneously automatically assigned it to another vendor even though everything showed up properly on my interface.

Well the next monthly payment that was supposed to go out to my HOA went to some vendor I have never heard off.

They are claiming it is my responsibility and now the burden is on me to go chase down a refund from w vendor that I have never heard of, nor have contact information for.

I will be terminating my 17 year relationship with Paytrust immediately.

I guess loyalty doesn’t get you very far these days and as a customer, I feel like just a number.

Time to rebrand from Paytrust to Notrust.

Is Paytrust legit?
Paytrust is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 26 consumer(s) was/were given a Paytrust as a negative rating, and only a few left positive feedbacks.
Where is Paytrust located?
Paytrust is headquarted at Sioux Falls, SD 57186. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact Paytrust by dialing (800) 729-8787 or visit their website
How much monetary loss is incurred by Paytrust’s customers?
According to the reviews posted by Paytrust’s customers, US $6554 was the total loss incurred, and hence the severity of the scam is medium.

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26 Reviews on Paytrust

  1. Closing my Paytrust account today. No help with Credit Card they paid twice.

    I’ve used Paytrust for over 20 YEARS!

    They began double paying my American Express card twice, starting 90 days ago.

    It appears that when they launched their new platform, the double payments began.

    ZERO help resolving the problem. Crap overseas call center is useless.

    Do not rely on this company to pay your bills, no matter how easy and convenient it is.

    I am done with PayTrust or whatever they call themselves now.

  2. INTUIT took a great, simple system and DESTROYED IT!

    I just got off the phone with Paytrust.
    Q: How do I get rid of the listing of all the invoices Paytrust thinks is due and they are waiting for, because they are NOT going to come anytime soon?
    Answer: You can’t.
    Q:Why not?
    A:Because it’s programmed that way.

    Q: How do I enter phone numbers into a billing account, because Paytrust keeps rejecting it, no matter what format I use.
    A: My advice is to leave it blank.
    Q: Why can’t I see all of my accounts at once like I used to?
    A: It has been changed and that is no longer possible.

    Q: Can I speak to a manager?
    A: I will fill out a ticket.
    Q: Will anyone get back to me?
    A: Your complaint will be “escalated”.
    Q: Will someone contact me?
    A: It will be reviewed.

    I’ve had it!

  3. Terrible service

    Agree with the other 1-star reviews. Just cancelled my 21-year account with them. They double charged me months ago and refuse to refund the extra payment. I’ve made over 30 calls and emails and get nothing but someone reading a script off their screen saying the matter is being researched. Nothing to research. I already sent them copies of the canceled check. Do NOT use Paytrust!

  4. Horrible could not come close to explaining their service

    Look these guys have lost it. EVERY time i call customer service my call lands in the Philippines – no i am not kidding – spent forever on the phone because they could not understand me, and it could have been ALL the ROOSTERS in the background crowing! Nope – I am not kidding. I finally asked to speak with someone in the USA, but NOPE.

  5. Avoid at all costs!

    DO NOT use this company! After 19 years as a customer, Paytrust shut down my account because when they tried to process their monthly fee of $10.95 for some inexplicable reason it didn’t go through; there was plenty of money in the account! After spending an hour on the phones with their freaking retarded Philipino customer lack of service people, I was told that I needed to send in a physical check to a PO Box in order to unlock my account. That process will take up to 5 days to open the account once they receive their payment. Now a multitude of my bills that are on auto-pay and electronic delivery to these morons will not get paid! So now I am royally F**KED and unable to contact a person in the USA. Paytrust is now owned by a giant corporate conglomerate FSI services and operates under Metavante Payment Services, LLC. It is impossible to speak to anyone in the USA. Every contact number is automated with no path to a real person! DO NOT get started with this company! Eventually, they will destroy your life! The irony of an online electronic bill payment service demanding a paper check would be beyond funny if it was not causing me so much time and trouble! F**K YOU Paytrust!



    However, sadly, since Intuit has bought it, the service hasn’t seen an update or advancement since it was purchased. They are essentially letting it run its course. No apps; no updates; no new functions. It actually works great until YOU make a mistake (WHICH YOU WILL).

    See the online complaints around the web (like death in the family, power of attorney, missed payment, etc). For me, this happened when I moved and was switching drafting accounts to my new bank.

    I accidentally selected the old account when paying a large bill – where I no longer had the cash stored. Mea Culpa. How do they respond? They COMPLETELY shut down my ability to manage my account to allow “their process” to complete its course.

    The process? FREEZE ALL other payments; keep drafting the same OLD account three times over a period of THREE weeks (3-4 days to process draft, 2-3 days to return the insufficient funds on the wrong account).

    In the meantime I get $150 of fees from my old bank, $20 fees billed by Paytrust, and LOCKED OUT of my ability to manage OR PAY ANY other bills – even from the account which clearly had money.

    After many customer service escalated calls, thinking “hey, can you stop drafting my old account where there is no money and simply draft my new account where the money is”…”No sir, we can’t control this process…our policy…yaddie yaddia adda”. THIS IS A DEAD END SERVICE.

Reported Loss :6554 $
Severity of Scam :Medium
Reported by : Anonymous
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