It was very disappointing to communicate with Ondeck

I am a business owner and run an auditing firm and it is running quite well. I needed extra financing for some upcoming scaling that I was planning for my business. For the same reasons, I submitted the request for credit line with Ondeck. When I was going through their website, I found them stating that they revert to the requests in no later than 24 hours.

So, without wasting any time, I submitted all the requested documents through their website. I waited for three days. When I did not receive any communication from Ondeck, I initiated the call. I called the number and was transferred to three people on the same call before I reached someone who had knowledge about the status update.

The person who received the call at first, did not know what I was talking about. He said that I have not submitted any document. The other person told the same thing before he transferred me to the next person. At least, this time, someone had some knowledge about the credit line request I made through their website.

However, he came out to be a huge liar. He told me that I was called and I did not receive the call from their team. The truth is, I never miss my calls. I always care to call back even if I miss my calls. In these three days, I never missed my calls. So, how can he just lie on my face. The next lie that he told me was that he mailed me the updated status.

Another lie. I never received any email. I cannot go wrong with that because as soon as he told me about the email, I checked the entire inbox for the email id he stated he sent the email through. After talking to him, I understood that he was trying to hide his company’s incompetency to meet the claim that they take pride for.

There is no sooner communication at all. They did not even bother to communicate. It was me who called them the first time to check for the status. On the contrary, the agent tried to blame me for the delay. According to him, I was the one who did not receive the call or check the emails which is false.

I am never going to deal with a company which do not care about time and money of its customers. I am not happy at all. I expected a lot from what they have mentioned on their website. I am also fine hearing bad news but the least I expect from a business partner is to call back. Is it something too much I am expecting?

Ondeck has fallen severely and has no place in any of my financial needs. I am going to look for the company that actually values their customers. Most of all, I am wary of liars and this one was one of the best in lying.

Is OnDeck a scam?
OnDeck is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is OnDeck legit?
First OnDeck is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by OnDeck’s consumers?
There is/are 14 review(s) posted about OnDeck and it indicates that the severity of the scam is High.
Where is OnDeck located?
OnDeck is located at United States. You can contact OnDeck by dialing +1 (888) 269-4246 or visit their website www.ondeck.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by OnDeck’s customers?
According to the report(s), US $480 was the total loss incurred by OnDeck’s customers.

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14 Reviews on OnDeck

  1. I'm glad though I didn't bother entering more information.

    I put in some very basic information and before I could even finish they were calling my office. The person who called was very rude and informed me they don’t provide loans for “my type” of business and then hung up before I even had time to say anything. I own a business services office. So exactly what does that mean? I wouldn’t consider them now at all. I’m glad though I didn’t bother entering more information.

  2. If you want to hurt your bottom line then get a loan from Ondeck.

    This company is almost like getting a loan from a loan shark. The rates are extrememly high and will not help your business because the term to repay the loan is just a few months. They get all the interest and the principal back in a few months. This should be the last resort for any business. If you have to get one of these loans your business is not in a sound financial state to begin with.

    Also, when you finish paying for the loan this company continues to debit your bank account after the last payment. You will have to close your linked bank account to avoid further automatic deductions from Ondeck. If you call customer service they will tell you that they are rated AAA+ with the Better Business Bureau and all kinds of nonsense. The customer service reps are clueless and most sound like stoned college students. If you want to hurt your bottom line then get a loan from Ondeck.

  3. Especially if we are not a client of theirs!

    As you would probably expect when applying for a loan, OnDeck requires private and personal information about you and your business such as your tax id, Social security number, Date of birth, and a minimum of your past 3 months of banking statements, and whatever other confidential materials they deem necessary to make a lending decision.

    I figured why not, since I am applying for a loan after all so I completely get why they need to do a background check on me. That said, I didn’t know the next part….

    Whether you are approved or declined from this company they keep ALL OF YOUR PRIVATE AND CONFIDENTIAL records that you send to them on their servers for 7 years or longer!! After they decided I wasn’t a fit for their loan I politely requested that they delete all of my personal and confidential records from their systems since I had no intention of returning to them in the future.

    Can you believe these bastards refused to comply with my request!! All I did was apply for a loan and now they have the right to keep my private banking statements and other confidential information on file!!!! They told me it is due to the “Patriot Act”.

    Well then it should be mandatory and legally required in this age of cyber-crimes that the sales person who you have to talk with to be approved for a loan disclose up front that they will keep all my records in their servers for a minimum of 7 years. This way I can make an educated decision as to my willingness to hand over my information to them under those conditions.

    So now for the next 7 years if someone from inside or outside their company hacks into their servers all my confidential information including my identity, banking transactions and more is open to some cyber hacker to use for identity theft crimes. That is just insane!! They tell me it is for security purposes that they keep my records.

    Perhaps that is true but don’t you think the consumer is entitled to know this before you start to take from them???? Now I feel stuck! I feel tricked and backdoored into providing some internet company my information without knowing their full intentions and I have to just hope for the next 7 years or longer nothing bad will happen to my identity.

  4. Their underwriters are totally off the mark! Beware!

    This process started off well – we got the first loan we applied for – we understood that this was hard money and interest rate was going to be high.

    One of the reasons we went with them was they told us we could borrow again after six months without much problem!

    We’ve been 9 months and now they turn us down because of some bad info on our credit report – it was not our company but they would not budge! Their underwriters are totally off the mark! Beware!

Reported Loss :480 $
Severity of Scam :High
Reported by : Anonymous
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