Michael & Son Services

I would go anywhere else.

After setting up an appointment with Michael & Sons for replacement of my hot water heater. The appointment started off with the SALESMAN (whoops technician) telling me, I needed all these “items or work” to pass inspection but upon further questioning, it turned to “oh, that’s Michael & Sons policy, not a Fairfax County inspection issue.”

My price started at $2500 (go look online a good 50 gallon hot water heater costs between $500 and $750 bucks) for a basic hot water heater and install, plus $500 for the exhaust pipe and $500 for a new gas line. Which didn’t include my county permit or taxes. For a grand total of, wait for it, $3200.00.

My second try at procuring a hot water heater and install went much smoother and priced out at $1290 bucks including taxes and county permit.

Now, I know I don’t have to say this and that no matter how how good the technician is, they aren’t worth almost $2000 more than the competition.

PS – The picture below is the Manager’s first response to my review. Which I took a screen shot because I had this sneaking feeling he might change it. Guess what, he did. Said how sorry he was and that the first comment was a mistake while dictating the answer. Strange never saw quotes on a dictated message? You decide, doesn’t seem a tough choice.

Is Michael & Son Services a scam?
Michael & Son Services is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Michael & Son Services legit?
First Michael & Son Services is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Michael & Son Services’s consumers?
There is/are 11 review(s) posted about Michael & Son Services and it indicates that the severity of the scam is Extremely High.
Where is Michael & Son Services located?
Michael & Son Services is located at 5740 General Washington Dr, Alexandria, VA 22312, USA. You can contact Michael & Son Services by dialing (571) 732-3090 or visit their website michaelandson.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Michael & Son Services’s customers?
According to the report(s), US $300 was the total loss incurred by Michael & Son Services’s customers.

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11 Reviews on Michael & Son Services

  1. Charged for wrong diagnosis

    I am a property manager and on 9/4/21 Michael & Son sent a man to one of our properties named Khalil to diagnose our hot water heater because we had no hot water. My thought was that it needed relit and maybe we just didn’t know how to do it. The reason I thought this was because we recently had all new HVAC installed and since it had been installed no one had been staying at the home. Long story short, Khalil’s diagnosis was that we needed a new hot water heater & that it could not be relit. We knew this was not true. After telling me this he demanded payment & said he’d send it to collections otherwise. He refused to leave our property. An hour later FH Furr came to the home and lit the hot water heater and it worked just fine. There was nothing wrong with our hot water heater. However, even after disputing it with our bank, Michael & Son still charged us $350 for a diagnosis that was wrong! They even charged us for sending someone out to give that wrong diagnosis! Michael & Son is a fraud! They will tell you anything to make you spend more money. BEWARE!

Reported Loss :300 $
Severity of Scam :Extremely High
Reported by : Anonymous
Views :