Mercedes-Benz of Seattle

Not a nice touch, and not professional

From the moment I walked in, I wasn’t approached by anyone until I went to the front desk. When I finally met the salesperson with whom I’d made an appointment (Eli), his sleazy approach made me feel like I’d walked into used car lot in the middle of nowhere. Without learning anything about what I was looking for, he went on a rant about “Time to ditch your Audi and upgrade to a Mercedes, right?!

Let’s make a deal tonight!” all whilst ignoring the fact that I had decided to look at new leases rather than buying pre-owned. In any case, the C300 I drove had curbed wheels, an interior that rattled over every bump, and an odd smell. You wouldn’t find that sort of poor quality at the other dealerships in the area.

Then Eli came back with the numbers, something like $8,000 down when I’d explained I wasn’t looking to put down much. In his defense, I will fully admit that I was coming in with a high amount of negative equity on my current car, but another dealership was able to make it work without a hiccup (I’ll get into my awesome experience at MB of Lynnwood in a moment).

In any case, I walked out and Eli persisted to text me throughout the following days with bogus claims about how their “free car washes” constituted paying $6,000 more for the exact same car. Furthermore, I’d worked with the other dealerships via email before visiting (to get a ballpark of whether it’s worth coming in) but Eli wouldn’t give me a single number, despite my already having been in! Clearly I was a serious buyer, but apparently he wanted to turn this into a multi-trip experience. When he began to run out of strategies, he resorted to bashing the other local dealerships such as MB of Bellevue. Not a nice touch, and not professional.

When I explained all of this in reply to the canned follow-up email I received from their Sales Manager, I was completely ignored. In the end I’m glad I was, because I visited Mercedes-Benz of Lynnwood and had an incredible experience with their salesperson Kevin Lee.

They not only offered me thousands more on my trade, but minimized my down-payment and kept my monthly payments where I needed. All of this on a brand new, fully-loaded 2018 GLA lease with substantial annual mileage allowance. For context, the GLA was the car I repeatedly said I wanted, but Eli ignored me whilst trying to push me into a C300 loaner car instead.

Eli made it sound like my requirements were impossible to meet, but apparently not! Absolutely loving my new car, and will never be going back to Mercedes-Benz of Seattle again. If you’re thinking of a new Mercedes, make the trip to Lynnwood! You will not regret it.

Is Mercedes-Benz of Seattle a scam?
Mercedes-Benz of Seattle is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Mercedes-Benz of Seattle legit?
First Mercedes-Benz of Seattle is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Mercedes-Benz of Seattle’s consumers?
There is/are 15 review(s) posted about Mercedes-Benz of Seattle and it indicates that the severity of the scam is High.
Where is Mercedes-Benz of Seattle located?
Mercedes-Benz of Seattle is located at 2025 Airport Way S, Seattle, WA 98134, USA. You can contact Mercedes-Benz of Seattle by dialing (206) 467-9999 or visit their website mbseattle.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Mercedes-Benz of Seattle’s customers?
According to the report(s), US $6000 was the total loss incurred by Mercedes-Benz of Seattle’s customers.

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15 Reviews on Mercedes-Benz of Seattle

  1. Bad Service

    is it really possible for a car dealership not to “find” the key to a car they are selling? i made an appointment to see a car on and they can not find the key, appontment was reset. on march , the car was sold.

  2. The rep I worked with in the service department was horribly condescending.

    The rep I worked with in the service department was horribly condescending. I was lectured on being patient and improving my listening skills. When I asked a question about the repair the person said perhaps you didn’t hear what I said and proceeded to repeat himself more slowly.

    Additionally, I was over charged for labor, I was notified of this by an internal employee. The only bright side of coming here was the shuttle driver, Charles. He was very friendly, on time and the only positive part of my experience. As a woman I’ve come to expect lackluster service from this dealership and will not return.

  3. Terrible repair service

    Terrible repair service, if you were not satisfied, they tell you go somewhere else!!!

  4. They work hard to avoid upholding their end of the bargain.

    Wish I could give an negative review. I am speaking to the service department of Mercedes Benz Seattle. I am in the middle of the worst service experience of my life. I dropped off my car for a Nox sensor replacement as my check engine light came on. My original appointment was on the 26th but they moved the appointment to Friday December 28th because a recall part was not in.

    On that Friday I dropped off my car at 8:00. At 11:00 I got a call that the cost of the sensors was 2,000. But I had reviewed my warranty information and it clearly stated that Nox sensor was covered in the California Emission warranty which Washington state participates in. So I wanted clarity.

    I called back at 11:30 to ask. My service manager was not available left a message with the receptionist. I called back at 12:30, I called back at 1:30, I called back at 2:30, I called back 3:30 and finally got Patrick on the phone. I explained the list that I was looking at and he could pull up the same thing on his computer. He then said that he had to check with his manager.

  5. STAY AWAY FROM THIS DEALERSHIP OR YOU WILL GET INTO PROBLEMS.

    My certified SUV brakes failed within 2 months. They give me a loaner car that got a flat tire just next days after we got it.

    I called roadside assistance and the service manager Ed Wagor wants me to pay for the tire get fixed. TERRIBLE. STAY AWAY FROM THIS DEALERSHIP OR YOU WILL GET INTO PROBLEMS.

  6. they did not offer a discount .

    we recently bought a 1290.00 windshield, we waited until the vehicles customer made apt 3 weeks later we opened the box it was brocken Mercedes refused to take it back they said they checked before delivering really the box was taped up, and the dust on the box was thick. this glass is for a 2010 s550 with all the options not a common car at all.

    that glass had been at there shop for a while. oh did I mention we bought the same glass for the same person 3 months earlier it stressed cracked in the car so we had to buy again so all I n all we bought this glass 3 times. they did not offer a discount .

  7. After I checked lots of vehicles with different brands

    After I checked lots of vehicles with different brands, I was definitely very confused until I met Eli and his outstanding Mercedes Benz knowledge convinced me to choose this brand, I love my E-Class and I’m pretty sure that nothing is even close to what I have in other brands, new E300 is one of a kind.

  8. Scammer

    is it really possible for a car dealership not to “find” the key to a car they are selling? i made an appointment to see a car on march and they can not find the key, appontment was reset. on march, the car was sold.

  9. Terrible repair service

    Terrible repair service, if you were not satisfied, they tell you go somewhere else!!!

  10. Mercedes-Benz of Seattle Bad Service.

    The rep I worked with in the service department was horribly condescending. I was lectured on being patient and improving my listening skills. When I asked a question about the repair the person said perhaps you didn’t hear what I said and proceeded to repeat himself more slowly.

    Additionally, I was over charged for labor, I was notified of this by an internal employee. The only bright side of coming here was the shuttle driver, Charles. He was very friendly, on time and the only positive part of my experience. As a woman I’ve come to expect lackluster service from this dealership and will not return.

Reviews:15
Reported Loss :6000 $
Severity of Scam :High
Reported by : Anonymous
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