Mattress Firm U StreetI will definitely buy one, however, it will NOT be from this com
This location’s salespeople don’t know their products.
The managers are not reachable and are unwilling correct errors.
Beware, buyers! I ordered a bed and base at U St and had to wait two weeks for delivery.
The drawers are under my bed, and the salesman assured me that the base had legs and could be raised to accommodate the drawers.
The delivery team informed me that the base must be on the ground when they arrived.
After speaking with the warehouse and the store, we agreed to take out the drawers.
However, the delivery team insisted that I remove the drawers from the bed and remove the rails.
I called the store, and the salesman advised me to contact customer service.
I called customer service, and they advised me to call the store.
Customer service could only send me an email to a manager.
I would be contacted within 24-48 hours. They did not provide any customer service.
I asked to speak to a manager but was denied.
Although I kept being asked by the delivery team if I refused the delivery, they insisted that I remove the bed rails before accepting delivery.
The bed base was too small, and the delivery team refused to wait for me.
I was on the phone with the warehouse and stored almost all the time.
No one could transfer me to a manager or any other person who could correct the problem.
Even though I had asked several times if the base was suitable for my bed, I was told that it did not fit. I was shown a bed frame model with space.
I asked if I should buy a new mattress and was told no.
The delivery person was unable to rectify the error.
I took my entire day off work and wasted it.
The salesperson did not know anything about the product, and none of my contacts could help.
Despite all the hassle, I still don’t have a bed.
Although I’m sure I will buy one, it won’t be from this company.
2 Reviews on Mattress Firm U Street
I really recommend him and this store.
I recently moved to Washington and decided to buy a mattress. Bimbo, my manager, was very kind and took great care of me. He was very thorough in explaining the mattress composition and the best options.
I have a severe back problem, so I am very particular about what mattress I choose to sleep on. He was great to help me again when I needed to change my bed. He and the store are highly recommended.
I’m moving to DC, and I called the Mattress Firm to ask about having a mattress, box spring, and bed frame delivered directly to my home. Sam was accommodating and made the entire process pleasant and efficient.