Little Rock Family Practice Clinic-...

The support staff is uncaring and shows zero empathy

I attempted to schedule my annual physical by phone and was told that I had a “no call no show” for August 2017 that needed to be settled.

I’ve been a patient at Little Rock Family Practice Clinic-Central for over 10 years, so I am well aware of the policy.

However, I am also certain that I never scheduled and missed an appointment.

The fee is not the issue, however the level of customer service that I was provided was beyond ridiculous and unprofessional.

With as many options as people have for healthcare, this clinic should take a real tough analysis of why patients leave.

From all of the comments that I read, the doctors are amazing; but the support staff is uncaring and shows zero empathy for the patient’s concerns.

I understand that not everyone is honest, but you guys should also understand that not everyone is dishonest.

If anyone had even attempted to survey my account and see how long I’ve been a patient.

The least that could’ve been done is giving me the benefit of doubt, apologizing, and advising me that going forward I would be responsible for any “fee” that was assessed on my behalf.

There was no resolution and the operator on the other end of the phone had a “I could care less” attitude and basically accused me of not be intelligent enough to recollect what happened in the past.

I have TOO MANY OPTIONS for professional healthcare to be treated so poorly, and starting today, I will use one of those options.

Is Little Rock Family Practice Clinic-Central legit?
Little Rock Family Practice Clinic-Central is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 3 consumer(s) was/were given a Little Rock Family Practice Clinic-Central as a negative rating, and only a few left positive feedbacks.
Where is Little Rock Family Practice Clinic-Central located?
Little Rock Family Practice Clinic-Central is headquarted at 701 N University Ave Little Rock, AR 72205. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact Little Rock Family Practice Clinic-Central by dialing (501) 664-4810 or visit their website lrfpc.com.
How much monetary loss is incurred by Little Rock Family Practice Clinic-Central’s customers?
According to the reviews posted by Little Rock Family Practice Clinic-Central’s customers, US $658 was the total loss incurred, and hence the severity of the scam is medium.

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3 Reviews on Little Rock Family Practice Clinic-Central

  1. Dr. Moore is outstanding. Dr. Covert is terrible

    Dr. Moore is outstanding. Dr. Covert is terrible. The average is a three star. Dr. Moore listens and cares about his patients. Dr. Covert will make you feel stupid for even coming in. Choose carefully.

  2. Unbelievable

    Cynical fraternity of physicians who would rather a patient not be seen for something somewhat urgent than to “steal” a patient from one of their buddies. Unbelievable.

  3. the patient really needs to beware!

    This clinic has a horrible track record with their schedulers. Also, their phone tree is awful and is a barrier to talking with a human. Recent management changes have caused a lot of staff turnover. Although the nurses and doctors are great, the patient really needs to beware!

Reviews:3
Reported Loss :658 $
Severity of Scam :Medium
Reported by : Anonymous
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