LGE Community Credit UnionCustomer Service
I’ve been banking with LGE Community Credit Union for 18 years, but it’s really more out of laziness, not because it’s a credit union I would recommend.
Lately, LGE Community Credit Union just doesn’t have the same highly quality service they used to offer when I first joined the credit union.
Right now, I am dealing with a new issue this month. I requested bill pay for my rent, it never showed up, and they didn’t offer to help me resolve the issue.
I am afraid this latest issue reflects a broader trend to provide poor customer service.
Each year, they’ve consistently rolled back their customer benefits.
For example, they stopped reimbursing fees for out-of-network ATM withdrawals, even though they have a handful of bank branches/ATMs across the metropolitan Atlanta area.
They even decreased the APY on their savings account.Benefits aside, it’s even hard to do basic banking with them.
The website and mobile app are not usable. The app consistently crashes when I am trying to complete transactions or check account balances.
The new dual security authentication via text message is a total mess; I was stuck overseas for work and couldn’t authenticate access to my account via text because the text messages never came through.
They said they had the wrong phone number on file when I spoke with them, but oddly I could authenticate via phone call just fine.
Not sure how they had the wrong phone number since I’ve had the same number since I started banking with them.
I think it speaks to their faulty systems, which really makes me distrust them and doubt whether they can safeguard my financial data…let alone my money.
23 Reviews on LGE Community Credit Union
I love LGE. Best thing I ever did was switch from mega bank
I love LGE. Best thing I ever did was switch from mega bank. Fast, courteous and personal services anytime I have needed them. They have gone out of their way to do some special things for me when I needed things done in a hurry.
I am their favorite customer.
I have no idea what all these people are complaining about. I don’t have any random fees? and they don’t charge me to make online payments? Part of me is skeptical if all that is just made up. I had no credit,
as I had never built any, LGE was awesome about not only helping me get my vehicle but a credit card, right away, having no credit. They always answer all my questions without problem.. and are forgiving if you make a mistake. Either everyone else is a liar.. or I am their favorite customer.
whatever they call the thing that sucks it up through the tube, haha.
I have no idea why this place has such a low rating. Everyone I’ve ever spoken to at this credit union has been fantastic and professional, and I love that they’re not constantly trying to get you to upgrade services or buy other things you don’t need, like a commercial bank would.
My friends gave LGE glowing recommendations when I was making the switch from a certain unnamed awful bank whose initials just happen to be WF. My friend ended up being correct: I made the switch and I haven’t looked back. I love LGE.
They provide free coffee and tea, and their bathrooms are gender-neutral (which is important to me as a nonbinary human). My absolute only beef with this place is that, when you use the ATM to deposit something, they will put a hold on it. Still,
I don’t even mind going in when the branch is open and depositing my payments through the…whatever they call the thing that sucks it up through the tube, haha.
Sincerely Aurora Lakatos
Ruchelle McCalla went above and beyond to help me with my banking needs and she help me with my mortgage application even if it’s not her department she also help me with my other mortgage company s mistakes she talk to them make sure they are doing it right. She’s very professional and very friendly. Every time she see me and my husband she have a big smile and ready to help us thank you LGE. Sincerely Aurora Lakatos
Bad Service Provide
Never mind that their statements had still been getting mailed to us. When asked why they hadn’t called, she said we weren’t the only ones that had that insurance added to their loans and that they couldn’t call all of them.
The loan officer later said it was his boss, the VP and the person with whom I had complained about to the person I thought was the Branch Manager, The VP had said this is the best he would support. So clearly I upset the VP and this was his response.
not a potential client.
I called LGE and asked for the name of the Branch Manager. I left a VM, she got in touch with the loan officers superior, a VP, who called me in a timely manner. When I shared concern regarding the lack of communication, he took a protective and defensive posture with an aggressive tone.
I was taken Aback. I actually worked to bring the conversation back to point. I Emailed the person I thought to be the Branch Manager a summary of my conversation with the VP. The VP spoke to me as if I was a subordinate, not a potential client.
Never bank with this bank!
Never bank with this bank!!! They will take your money and you have no access to it!!!