JCPenney Optical

Such Appalling Service

I am very very rarely inclined to leave such a horrendous review about JCPenney Optical because it takes a lot. I reserve such strong reactions for places that really deserve it. I made the mistake of thinking that I would move my business to this place because I live close enough to it and also because I figured that it would be nice to pick up contacts . I did the tests, got a new pair of glasses and got my prescription for both glasses and contacts.

I got my glasses and thought every thing was going fine. I called them asking to order contacts for pick up. They had my file so they had my prescription. Each time, the person who handled my phone call would take down my information but would then tell me they were too busy and promise to call me back and put in my order then. I never heard back. I called once a week for 5 weeks straight. Every single time, the person who responded was super nice and apologetic.

I’ve worked in the service industry in the past so I tried to be very nice. If they weren’t the ones who had dealt me shitty customer service, I wasn’t going to go off. I never did get my contacts ordered. Instead, I got a slip of paper in the mail with a handwritten contact lens prescription a month later. No note was included. I had to order from a different optical place.

Another issue I’ve been having is that my glasses have been slipping down my face. Not a big deal. I should be able to bring them in right? I did order them from JCPenney after all. I believe the whole process should take no more than 10 minutes to make such a slight adjustment. I have been in on four separate occasions on a trip to the mall.

Twice there was no one there and no signs anywhere as to where anyone was (nothing to note that they will be back in 30 minutes or whatever) and the other two times I was greeted with ridiculous customer service (or lack thereof). The first time I went, there were two employees there and one said they would get to me in a sec. I proceeded to wait for 15 minutes before I finally left. One of them tended to some paper work and another one followed another customer around who was just quietly picking frame.

In the other instance they actually had some there, the guy eyed me and my glasses in my hands and rolled his eyes at me. I had not opened my mouth or said a word. I figured he couldn’t possibly have done that on purpose so I just stood there waiting for my turn (as he was with a customer at that time) or for him to say something like “I’ll be with you in just a sec” or “Can you please come back in 5 minutes? I can help you then.” I stood for another 5 minutes waiting for him to find a good time to break from his current customer. He never made time.

I tried to do the polite thing of saying “hi, excuse me?” which I was going to follow with, “Is there a better time for me to come back? I just wanted to get my glasses that I got from here adjusted.” You know what he did? He just spoke louder over my voice as if trying not to hear me. Even the customer he was with looked at me apologetically. I was shocked by this behavior. I had been patient. Are you freaking kidding me?

I liked the eye doctor who I saw for my eye exam whose name I unfortunately cannot remember. I suppose that’s what the mandatory 1 (rather than 0) star is for. Otherwise, their antiquated process (they had no records of me having called them to place an order for contacts) and lack of customer service will forever have me steering people away from here.

I kept trying to give them chances and to have patience but I wasted too much time. I happen to like some of the items and some of the services they have at JCPenney. Unfortunately, this kind of customer service is symptomatic of why the company is failing. It makes me want to not even go anywhere else in the store for fear of having to deal with such appalling service.Never again. Don’t waste your time.

Is JCPenney Optical a scam?
JCPenney Optical is a scam and a bad service provider as per the report filed on They are not aggressive towards their customer satisfaction and complaint grievance.
Is JCPenney Optical legit?
First JCPenney Optical is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by JCPenney Optical’s consumers?
There is/are 2 review(s) posted about JCPenney Optical and it indicates that the severity of the scam is High.
Where is JCPenney Optical located?
JCPenney Optical is located at United States. You can contact JCPenney Optical by dialing (206) 363-4102 or visit their website before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by JCPenney Optical’s customers?
According to the report(s), US $450 was the total loss incurred by JCPenney Optical’s customers.

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2 Reviews on JCPenney Optical

  1. Quality Is Notratious

    Went in to buy two pairs of glasses one pair for everyday use and a pair of sunglasses. The lady was very nice measured me for correct height and stuff like that. I picked out both pairs of eye frames I liked was told both pairs of glasses would take 2 weeks OK 3 weeks later they are now in. One lady called and told me hey I see where you live I will take them to the closer location for you so you do not have to drive so far. Thank you so much I felt this was so nice of her to do this for me. I go to pick up the glasses my sunglasses I see double of everything they cannot believe I have double vision with the sunglasses on. Look I have been wearing glasses for years I never had this problem they said they will send them back not sure why they are like this. My other glasses I told them when I read fine print it is very blurry oh you are just getting used to the glasses again I have been wearing glasses for years never had this problem. Asked if I would wear them and see if I get used to them. Driving into work the next morning me dashboard is a blur the highway signs are a blur taking these glasses back tomorrow. I will take my prescription with me and see what they can do for me not having a lot of warms and fuzzies so far this is my 1st experience with JC Penney optical.


    BUYER BEWARE! JcPenny Optical may say it has a money back guarantee BUT, this does not count the eye exam. JcPenny has Independent Contractors who do the exams. If they prescribe you a incorrect prescription they DO NOT have to refund the exam price. Even if they are incompetent! I used Beavercreek, Ohio location

Reported Loss :450 $
Severity of Scam :High
Reported by : Anonymous
Views :