Ivy K Realty is absolutely terrible. I have been renting from IVK Realty and put several work order requests in and 6-7 months down the line, they are still unresolved.
I talked to the manager Broker in Charge Marc Kumai and I asked if he could expedite some of the items, he asked me to give him till Friday, I said I will give a week plus Friday because I’m over the over promise and under delivering that this company has portrayed towards me.
I make my payment on time or early each month and I never resolved some of the issues.
Also several staff personnel call me from that office on the same issue most of the time… These people have a huge communication barrier.
There is avid miscommunication within the office and they send these different agents out to inquire on the same business and it is driving me crazy!
I met with Marc about the utilities because the unit we live in has no submeter.
Although, when we moved in I thought that the unit had a sub-divider to split the utilities upstairs from downstairs but it doesn’t!
I have never even gotten the utility bills, but they expect me to pay it! Not only does the property suck? The management sucks and they are rude rude rude with attitude.
Go somewhere else- I had my debit card stolen and I had just paid my rent yesterday, I asked them for my check back and he said he doesn’t need the added stress from my unit because he manages 500 properties, So Im not important? I dont care if he manages a million properties! His customer service is well below average