IU Health West Hospital

A Day Off Of Work Has Been Wasted

Truth be told IU Health West Hospital (formerly Clarian) is a lovely place with lovely facilities.

Both of my children have been born here and the staff at the Women’s Center was exemplary.

This review concerns an incident shortly afer my 2nd child’s birth for a hernia surgery my wife required after the aformentioned event.

So, my wife schedules a hernia surgery with Tower Surgical, Dr. Andrew Nigh specifically, who has an office inside IU West.

After a date was set we get a call a day later informing us that my wife needs to reschedule, it is for later in the day and this is an exception for a Friday, infering that they’re doing us a favor and we need to be sure to be grateful.

We arrive as scheduled and at registration we are informed that Dr. Nigh’s surgery from earlier in the day has ran long and our appointment has been cancelled.

They tried to call they say but my wife’s phone was off.

A day off of work has been wasted. Arrangements for care of my children, also wasted.

My wife, meanwhile, is eating after being told she couldn’t from 7am until after the surgery. (Surgery was scheduled at 430p)

My wife immediatly calls the office to get the story and reschedule.

Turns out that my wife was able to finagle a confession from a Stacey that no attempt to reach us was ever made (Her phone WAS on and even if it wasn’t it would have gone to voicemail).

Now, Mary Kay, evidently the only employee with the capacity to enter a name on an open appointment, was not in and we wern’t able to reschedule until Monday.

But, hey the good Doctor gets an early start to the weekend and apparently so did Mary Kay despite all of the schedule fixing needed.

Dirty pool Dr. Nigh et. al. Dirty pool. You made the hospital that houses your operation (pun!) look second rate.

Is IU Health West Hospital legit?
IU Health West Hospital is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 18 consumer(s) was/were given a IU Health West Hospital as a negative rating, and only a few left positive feedbacks.
Where is IU Health West Hospital located?
IU Health West Hospital is headquarted at 1111 N Ronald Reagan Pkwy Avon, IN 46123. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact IU Health West Hospital by dialing (800) 628-1553 or visit their website iuhealth.org.
How much monetary loss is incurred by IU Health West Hospital’s customers?
According to the reviews posted by IU Health West Hospital’s customers, US $142 was the total loss incurred, and hence the severity of the scam is high.

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18 Reviews on IU Health West Hospital

  1. Waste Of Time

    I do wish they had more specialists in the hospital that didn’t have to be called in…. the wait was a bit much(which is why 1 stars vs. 2), but it IS the ER and there is no quick fix when so many need help and accurate diagnosed.

  2. Unfortunately

    Unfortunately, I have been to the ER 3x in the past 18 months with family members. Each time I was there I observed excellent care and concern for my family.

    The nursing staff was caring and helpful and the physicians were excellent. Last night, the female Dr in the ER(assisting my mom) had excellent bedside manner and her medical skills were precise and accurate.

    The paramedic and nurse communicated what was going on and made sure my mom understood what was going on. I heard negative reviews a few years ago and found them to be untrue in all 3 of my experiences in the this ER.

  3. Never Again

    Go to Methodist downtown, if you desire to live. Nuff said? Signed; Son of Helen Van Dyke

  4. Scammer

    My daughter explained that when she made this appointment she told the person at the counter that she needed an appointment for an ultrasound. (I was there so I can tell you that’s exactly what she did). Dr. Cruz then told her that she tells all her patients that they should be sure to schedule 2 appointments.

    Now this office switches off on Dr.s so you don’t get the same one all the time. We tried to explain to Dr. Cruz that she wasn’t her Dr. the last visit so she couldn’t be the one to tell her and if all the Dr.s do not do the same then how are we to know and besides the point is that we scheduled an ultrasound appointment.

  5. Good Service Provide

    I chose having IU Network physicians because of my medical problems and I prefer going to IU West rather than Hendricks Regional in spite of the latter being within walking distance.

    This was important because I recently had to have major vascular surgery requiring me to go to Methodist due to its complexity.

  6. Never Again

    Now let me regress to her first appointment. They had her name wrong on all the forms so we had to do them all over again. Not too big of a deal but annoying all the same.

    Between times we had questions about meds she could take for a cold. We called the office about 6 times and left messages when NOT ONE PERSON called us back.

    Of all the appointments my daughter has gone to they NEVER checked her cervix! I know after having kids of my own and she knows after having her son that they should be checking every time she goes.

  7. Unfortunately

    Unfortunately, I have been to the ER 3x in the past 18 months with family members. Each time I was there I observed excellent care and concern for my family. The nursing staff was caring and helpful and the physicians were excellent. Last night,

    the female Dr in the ER(assisting my mom) had excellent bedside manner and her medical skills were precise and accurate. The paramedic and nurse communicated what was going on and made sure my mom understood what was going on.

    I heard negative reviews a few years ago and found them to be untrue in all 3 of my experiences in the this ER.

  8. The nursing staff was caring and helpful and the physicians were excellent.

    Unfortunately, I have been to the ER 3x in the past 18 months with family members. Each time I was there I observed excellent care and concern for my family. The nursing staff was caring and helpful and the physicians were excellent.

    Last night, the female Dr in the ER(assisting my mom) had excellent bedside manner and her medical skills were precise and accurate. The paramedic and nurse communicated what was going on and made sure my mom understood what was going on.

    I heard negative reviews a few years ago and found them to be untrue in all 3 of my experiences in the this ER.

Reviews:18
Reported Loss :142 $
Severity of Scam :High
Reported by : Anonymous
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