Ideal Home LoansThe Unprofessional Communication
I, unfortunately, cannot recommend Ideal Home Loans. I was in the market for a mortgage and reached out to Ideal really to query what their rates were.
Every bank or other mortgage lender I’ve spoken with was able to provide me with daily rates (of course you can’t lock in til you have a home under contract).
My officer was very evasive with rates, telling me he couldn’t tell me anything without a contract or full application.
Against my better judgement, I still proceeded because I wanted to see whether Ideal could be competitive.
Even after a full application, my officer refused to tell me numbers, but I did get him to tell me a ballpark and it was MUCH higher than other lenders I’d spoken with.
Ultimately, I decided to go with a lender that was very upfront with their pricing, rates, and was extremely helpful.
I would normally have just moved on, not every lender can have the best rates and Ideal does offer some competitive advantage with their pre-underwriting process.
But when I told my officer that I had found better rates (which I never did really find our Ideal’s rates because he wouldn’t tell me) and would go with another lender.
I received the most unprofessional email. The officer accused me of wasting their company’s money running a credit check and his time as well as their underwriters.
I was so taken aback by the unprofessional communication from someone in a service industry.
Ideal needs to realize that in a mortgage origination scenario, THEY are the ones that stand to make money.
I am not indebted to you at all and to accost someone for getting a better rate shows you’re money hungry and not looking out for your customer’s best interests.