Home Point Financial
Poor Customer Service
Home Point Financial’s customer service is poor. They do not answer the phone.
In fact, I returned their 5 calls 5 times in January of 2018 only to have each return call ring until their equipment disconnect my calls.
In February, I discovered why they called me 5 times in February, 2018,When I went back to their website to make my February mortgage payment, I discovered why they had called me 5 times in January.
Their records showed I had not paid my January mortgage payment, even though I had a confirmation number.
We discovered I had erred when entering my checking account number in January.
I spoke with a manager right away and we worked out the following payment arrangement: I paid the January payment on or about 4 February; I paid the February payment on 1 March; I paid the March payment on 3 March.
I have learned Home Point Financial’s records show that I was over 30 days late in making a mortgage payment.
This report reflects negatively on my credit report.
Had their customer service answered my 5 phone calls, I would have made the January payment on time.
They did not email me. They did not send notice by the United States Postal Service.
All mortgage payers should avoid Home Point Financial altogether.
