taking money and giving nothing in return

On August 18 I booked a flight from Tel Aviv to Eilat with Arkia airlines through Gotogate (booking number NATC52). As I arrived to the check-in counter in the airport, I was that there is no reservation under my name (i.e. I do not have a ticket). I immediately called Gotogate’s customer service, and was told that is seems as if my reservation was confirmed by the airline and that there should not be any problem. This was obviously not true, so I had to argue and the representative told me he was “checking with his team” and then left me waiting on hold for more than 20 minutes. Finally, he suggested me to buy a new ticket in order to not miss the flight (which is what I did), and said again that he should “check with his team” whether or not I should get a refund and that they will contact me.

A week has passed and nothing has happened. When I tried to find an email to complain to in Gotogate’s website, I was shocked to discover that the only way presented there to complain is by sending a handfilled(!) form to a post(!) address in Sweden(!) or to call them (which means an expensive international call in addition to a big waste of time waiting on hold as I already experienced).

I was then told that the relevant team is checking the case and later informed, on August 29, that the airline agreed for a refund and that it will be proceeded within 2-4 weeks (which is, by any standard, a ridiculously long period of time to give me back only 60 dollars).

On September 27, after complaining to them again, I was surprisingly informed that “We have raised a refund application to the airline that issued your tickets and awaiting response from them” (but according to the email from August 29 the airline has already agreed for the refund).

Although this seems like a long text, it is actually just a summary of my “adventures” with their customer service, they even asked me to contact the airline myself(!!!!) in order to get a proof I did not appear on the passengers list for the flight, and I did so (the airline’s representative told me herself that this is an odd request to ask from a customer).

Today is October 15, and I have not gotten back my money yet. It is not the case that I payed for something and got something a little different in return. It is also not the case I payed for something and just got bad customer service. The case is that I payed for something and got absloultly n-o-t-h-i-n-g in return, my money was actually stolen. From my experience, I feel that Gotogate is a website that is meant to scam people and hope they will forget about the money if enough time has passed. Their responses contradict one another and sound as if they are made up in order to make the customer feel someone is handling his problem.

Is GOTOGATE a scam?
GOTOGATE is a scam and a bad service provider as per the report filed on They are not aggressive towards their customer satisfaction and complaint grievance.
Is GOTOGATE legit?
First GOTOGATE is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by GOTOGATE’s consumers?
There is/are 10 review(s) posted about GOTOGATE and it indicates that the severity of the scam is Extremely High.
Where is GOTOGATE located?
GOTOGATE is located at Folketshusvägen 76049, 760 49 Herräng, Sweden. You can contact GOTOGATE by dialing N/A or visit their website before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by GOTOGATE’s customers?
According to the report(s), US $61 was the total loss incurred by GOTOGATE’s customers.

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10 Reviews on GOTOGATE

  1. Gotogate is teh worst company period

    Gotogate is the worst company period I have every dealt with. Consider their actions Fraudulent.

    After multiple emails, long on-hold waits, phone conversations going around in circles advising cannot change my flight to other dates as those flights are full (when I could go on their site during the call & book those
    flights/dates) I was advised a Supervisor would call me back.

    This is the email response when I followed up again on email a few days later as call back never received. (Airline confirmed which I already knew that only the issuer can provide a voucher & not them as they have put in
    writing.) Complete Fraud company & will provide this information on all social media sites I can review on.

    From: Customer Service
    Sent: Thursday, 15 July 2021 11:40 PM
    Subject: Booking reference : L9Vxxx Cancellation
    Dear Sir/Madam,
    Thank you for your email.
    I do not have access to call back.
    We would like to inform you that please contact the airline for further information about Voucher.
    To change the time and date of your booking, you need to contact us by telephone. That’s where we handle rebooking. Our opening hours, as well as a phone number, can be found on our website, under ‘Contact us’.
    Call us, and we will look together at the possibility of rebooking your ticket.
    Due to the difficult situation with Covid-19, we are receiving an extremely high number of customer requests. We are doing our best to answer emails and calls as quickly as possible.
    Kind regards,
    Pritam J

Reported Loss :61 $
Severity of Scam :Extremely High
Reported by : Anonymous
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