taking money and giving nothing in return

On August 18 I booked a flight from Tel Aviv to Eilat with Arkia airlines through Gotogate (booking number NATC52). As I arrived to the check-in counter in the airport, I was that there is no reservation under my name (i.e. I do not have a ticket). I immediately called Gotogate’s customer service, and was told that is seems as if my reservation was confirmed by the airline and that there should not be any problem. This was obviously not true, so I had to argue and the representative told me he was “checking with his team” and then left me waiting on hold for more than 20 minutes. Finally, he suggested me to buy a new ticket in order to not miss the flight (which is what I did), and said again that he should “check with his team” whether or not I should get a refund and that they will contact me.

A week has passed and nothing has happened. When I tried to find an email to complain to in Gotogate’s website, I was shocked to discover that the only way presented there to complain is by sending a handfilled(!) form to a post(!) address in Sweden(!) or to call them (which means an expensive international call in addition to a big waste of time waiting on hold as I already experienced).

I was then told that the relevant team is checking the case and later informed, on August 29, that the airline agreed for a refund and that it will be proceeded within 2-4 weeks (which is, by any standard, a ridiculously long period of time to give me back only 60 dollars).

On September 27, after complaining to them again, I was surprisingly informed that “We have raised a refund application to the airline that issued your tickets and awaiting response from them” (but according to the email from August 29 the airline has already agreed for the refund).

Although this seems like a long text, it is actually just a summary of my “adventures” with their customer service, they even asked me to contact the airline myself(!!!!) in order to get a proof I did not appear on the passengers list for the flight, and I did so (the airline’s representative told me herself that this is an odd request to ask from a customer).

Today is October 15, and I have not gotten back my money yet. It is not the case that I payed for something and got something a little different in return. It is also not the case I payed for something and just got bad customer service. The case is that I payed for something and got absloultly n-o-t-h-i-n-g in return, my money was actually stolen. From my experience, I feel that Gotogate is a website that is meant to scam people and hope they will forget about the money if enough time has passed. Their responses contradict one another and sound as if they are made up in order to make the customer feel someone is handling his problem.

Is GOTOGATE a legit?

GOTOGATE is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 19 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is GOTOGATE located?

GOTOGATE is headquarted at Folketshusvägen 76049, 760 49 Herräng, Sweden. You can contact GOTOGATE by dialing N/A or visit their website

How much monetary loss is incurred by GOTOGATE’s customers?

According to GOTOGATE’s customers, a monetary loss of US $61 has been reported. The severity of entire incident reports is extremely high.

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19 Reviews on GOTOGATE


    I booked a reservation on what I thought was with CHEAPOAIR’S toll free number. However, I am calling the customer service number and emailing the company to cancel my booking within the 24-hour cancellation period and requeslt a refund.

    I’ve called the numbers they gave me and left several messages. I emailed the contact person several times from the email address that was used to confirm my booking. No one is returning my calls or answering my email messages.

    Be careful who you book with online and make sure the website is a legit website. I am still waiting to hear back from AIRTICKETMODE AND GOTOTGATE my booking number is USMZM5ZT.

  2. is a scam

    It has been 4 months, 10 hours on a phone listening to this scam. Everything described above is true. The whole scheme is to make sure you will never see your money back even if your flight was canceled in advance and they said they would return your funds. SCAM!!!!!

  3. Scam company- customer service line based in India and you will receive a huge phone bill

    This company is a total scam. Tried to change a flight and called what I believed to be a U.K. customer service centre. On the call for nearly an hour and was quoted over £2k to change the flight. Immediately realised something was wrong and terminated the call. Next thing I knew, I received a huge bill because my phone was used to call an Indian number. Stay away from this company

  4. SCAM

    Simply not worth the cheap price because if anything goes wrong, flight is cancelled or delayed or times are changed, anything, you will be screwed over! It will somehow become your fault and you will end up paying more or simply losing all your money. Don’t do it!!

Reviews: 19
Reported Loss : 61 $
Severity : Extremely High
Reported by : Anonymous
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