Golden Gate Urgent CareThe experience was overall horrible
The main reason why I gave Golden Gate Urgent Care a 1 star is because when it was time for me to be seen it was like Hell. First off the beautiful young lady that took my vitals was very great made me feel at ease being that I am not a major fan of hospitals or just that scenery it freaks me out. Anyways she was very knowledgeable, kind, and extremely empathetic her name was Tiffany she set such high standards being that was my first time there, But might I add the PA that seen me her name was Sarah I mean she made me feel like what i was being seen for was something so minor. She was very short, I felt like she had a MAJOR attitude and that my concerns were not important enough for her. It made me feel so uncomfortable you know when we go to the doctors or any type of medical facility we always want to feel like we are being taken care of in all aspects meaning I would never want to feel like I am wasting someones time when they are getting PAID to see me and take care of me. The experience was overall horrible and I would never refer anyone in my family to go here.
Some friendly advice is to HIRE people that are Sympathetic people that wont make your patients feel like they are a waste of time. At the end of the day we are all humans and even sick humans need to be treated how you would want to be treated if the rolls were switched. I would never forget how Rude she was to me in my time of need just total disrespect and to all my fellow on Dirty Scam if you go to this LOCATION and you are about to be seen by a SARAH really pale lady with glasses do NOT i mean do NOT be seen by her she is a BITCH.
25 Reviews on Golden Gate Urgent Care
Just can't say enough about them.
My husband and I had an extraordinary experience with every single person at Golden Gate. Everyone from staff to doctors were top-notch – highly professional, very thorough and knowledgeable, friendly and welcoming and provided wonderful comfort. We highly recommend Golden Gate and would and have returned during our stay in San Francisco. Just can’t say enough about them.
Really impressed with this medical clinic.
Really impressed with this medical clinic. I’m not a huge fan of going to the doctor, but the doctor on call made my visit painless and pleasant. She talked to me and I explained my concerns, and I felt that she listed before giving me advice.
Great experience from Roxie the receptionist’s warm greeting to the nurse who took my vitals to the caring doctor who knew exactly what was going on with my health. Hardly any wait and place is clean and modern. Highly recommend Golden Gate Urgent Care!
We were visiting the Discovery Museum when something blew into my niece's eye.
We were visiting the Discovery Museum when something blew into my niece’s eye. We could not get it out nor could the museum staff so I knew we needed to go elsewhere. I made an appointment online and we got there a few minutes before. Hillary W.
took excellent care of my niece and successfully removed the piece of glitter (!) and checked her eye for any scratches. I was impressed with her care and patience…thank you! Also, the facility was super clean. Parking was a little tricky but since I was dropped off at the curb it worked out, although our ride had to park down and around the corner.
I would definitely go there again.
I made an appointment for my young grandson because he had a chronic cough and we were concerned about bronchitis. Our only complaint is that we had to wait 45 mins. Otherwise, the facility was clean and beautifully appointed, the staff very helpful and friendly and the attention and care to our grandson very professional. I would definitely go there again.
I think I'll be going elsewhere from now on.
I’ve been here a few times, and even though my experiences were never amazing, I just kind of rolled with it since this was usually a place I came as a last resort.
However, last time I went in I believe I was seriously over billed. $600+ to “drain” a tiny bump on my ear even though there was very clearly no liquid (so basically $600+ to stick a needle near my earlobe).
They told me it was a bug bite, though no one could find the bite. To be fair, I did consent to this, but I never imagined I’d get billed $600+ for this.
So we had to wait while she spent time filling out a completely new sheet.
This may have been the worst urgent care administrative experience I’ve ever been a part of, and I typically use urgent care walk-in clinics because it’s generally cheaper and easier than hospitals for “small issues”. I don’t know if it’s because it’s San Francisco and I’m not from the area but the location was horribly understaffed for the administrative function.
2 hours plus wait just to be called back for the doctor. One lady working the front desk when there are over 20 people waiting in the lobby meant waiting 1.5 hours to even give the receptionist our information.
this is good enough...
clean… beautiful… charming.. the doctors and other staff are so much friendly
Not really satisfied.
Very clean and friendly.
The doctor flatly refused to close an open wound.
The doctor flatly refused to close an open wound. He said they didn’t do that kind of care there. Really?