Genesis Financial Solutions

Horrible Customer Service

I’ve had a Kay Jewelers account for 10 years and I have never once made a late payment.

I had set up for the payment to be drafted out of my account for the wrong date, so it bounced.

Which is my fault. However 5 days later; they tried to run payment again causing me to get two over draft fees.

When I contacted Genesis they advised me they only ran payment once and that they would not have ran payment a second time if it did not go through.

I spoke with 3 different people after that and they all stated the same thing.

Today they call me and I go over everything again, they transfer to a supervisor.

The supervisor gets on the phone and tells me I was miss informed and there is nothing they can do.

They wouldn’t even credit my account the $35 over draft fee.

I asked them to close the account and she did not have a care in the world to even attempt to change my mind. Horrible customer service.

Also in the past I was told to close the account I would have to go in to Kay Jewelers with a notarized letter stating I wanted to close the account?

The interest rates are insane and it really is tragic, I never had so many issues or such bad service until they took over Sterling.

My payment are $111 a month and they take $48 of interest out of that every month. It’s crazy.

Is Genesis Financial Solutions legit?
Genesis Financial Solutions is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 4 consumer(s) was/were given a Genesis Financial Solutions as a negative rating, and only a few left positive feedbacks.
Where is Genesis Financial Solutions located?
Genesis Financial Solutions is headquarted at 15220 NW Greenbrier Pkwy Ste 200 Beaverton, OR 97006. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact Genesis Financial Solutions by dialing (503) 268-4700 or visit their website
How much monetary loss is incurred by Genesis Financial Solutions’s customers?
According to the reviews posted by Genesis Financial Solutions’s customers, US $3652 was the total loss incurred, and hence the severity of the scam is extremely high.

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4 Reviews on Genesis Financial Solutions

  1. Horrible company and do not care

    Have had an account with Genesis for Kay Jewelers since April 2018 with 3K limit, have only been late one time but we always make over min payment by at least 50.00. Decided we want to make a purchase, stated accouny review required and then ” I’m sorry were closing your account”….no reason, no negotiating and no giving a care….. Never again!

  2. They could have looked at the check.

    Just received a refund check that was sent and it is and the check is void after 180 days great Genesis. They remailed it to us on. They could have looked at the check.

  3. I've NEVER heard of anything like this EVER

    I’ve NEVER heard of anything like this EVER. Customer service had no explanation and seemed clueless about their own process. Save your time and money and don’t even bother with this company or sketchy credit credit services. We be taken our jewelry business elsewhere and I will be sure to tell everyone else to do the same!

  4. Scammer

    This card is a joke! My fiancé and I have had this card for 8 months now and always made payments on time. Payments were also at least $30-$40 more than the minimum payment due.

    Out of nowhere with no communication on Kay’s end they closed the account and when asked why the simply stated that upon review of credit they decided to close the account.

Reported Loss :3652 $
Severity of Scam :Extremely High
Reported by : Anonymous
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