Focused Tax Solutions WICustomer Service
Let me begin by saying that this is my first negative review, and it is well-deserved.
My family and I have had our taxes done by The Tax People for years.
In 2014, Focused Tax Solutions bought them out.
They claimed that everything would stay the same.
But it didn’t. The prices increased by 30%.
I accepted this because Jim, my tax preparer, does a fantastic job.
I made a costly error in my 2013 taxes and had to pay twice the State tax.
Naturally, I thought Focused would help.
However, after several weeks of unreturned emails and phone calls from Jason (VP), my email was sarcastic and said, “Thanks for calling back.”
His response was jaw-dropping and made me weep.
When he asked me who I was, I replied that he should call me back.
He then explained that Tax People was responsible and would charge me $265 an hour to correct this error.
Although I must admit that my email thanking me for calling back was provocative, when is it okay to speak to customers like this?
I felt neglected and abandoned, and neither my family nor myself will ever use their services again.
1 Review on Focused Tax Solutions WI
Poor service didn’t accurately prepare my out-of-state Wisconsin taxes. Turbo Tax gave me a better return than Michigan, but I owe Wisconsin slightly more.
Even after asking about the cost, I wasn’t informed of fees. They are not as low-cost as Dane County Credit Union claims.