Everhome Mortgage Company

Higher Interest Loan

Wow! If I owned Everhome Mortgage Company I would be ashamed. We have perfect credit and have always paid our debts on time.

We got our original home on a first time home buyer program where we paid a normal rate for 80% of the loan and the city backed the other 20% at a low interest.

The note and mortgage clearly state that we could prepay either principal in partial or full with no penalty.

After 2 months of contacting them to try to pay the higher bank backed loan.

2 months because you can never get a straight answer from the tele reps and they cant connect you to a supervisor so supervisors have to call you back within 24 hours and supervisors wont give you a way to contact them.

So every time you call you have to rehash everything.

So after reviewing the contracts they said we can indeed pay off the bank owned portion and we can call in the funds electronically.

So after calling it in and directing the funds to the bank backed loan.

We followed up to see if they went through since we haven’t seen a transaction on our side yet.

Now the rep says that the amount was first applied to the city backed low interest loan first then the remainder applied to their higher interest loan and basically said if we didn’t like it we could mail a letter to their dispute department.

So basically they illegally leveraged the low rate city backed loan to try to keep their higher rate loan in effect.

We decided to pay the whole thing off because it just isn’t worth trying to play their game which is designed to wear you out by not ever letting any of their reps or supervisors accountable.

This is exactly what government regulation should be for and if regulators actually did their job the people who run and profit from this company would be jailed.

I can only imagine what they are doing to other unwitting customers.

Is Everhome Mortgage Company a scam?
Everhome Mortgage Company is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Everhome Mortgage Company legit?
First Everhome Mortgage Company is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Everhome Mortgage Company’s consumers?
There is/are 18 review(s) posted about Everhome Mortgage Company and it indicates that the severity of the scam is Medium.
Where is Everhome Mortgage Company located?
Everhome Mortgage Company is located at 8200 Nations Way, Jacksonville, FL 32256, USA. You can contact Everhome Mortgage Company by dialing (904) 281-6120 or visit their website N/A before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Everhome Mortgage Company’s customers?
According to the report(s), US $2776 was the total loss incurred by Everhome Mortgage Company’s customers.

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18 Reviews on Everhome Mortgage Company

  1. Everhome is very fortunate to have such a great employee!

    I’ve had an Everhome Mortgage for the past 7 yrs. & could not be more pleased with the service I’ve received, Rick Therien has been our rep. the entire time and I can’t say enough about his service and constant pleasant attitude, Everhome is very fortunate to have such a great employee!

  2. This company is extremely rude in dealing with their customer's.

    This company is extremely rude in dealing with their customer’s. They have raised my mortgage $500 /mo. and are making me pay almost $1,000 /mo. to my escrow account when my taxes are less than $7,000 per year.I have paid two mortgage payments this year, already paid my first installment of taxes and almost have enough in my escrow account to pay my second installment taxes that are not due for 6 more mo.!

    They stated the fact that my mo payment went up $500 /mo. isn’t a hardship for me and stated that even though my mortgage is 56% of my pay there is nothing they can do for me and suggested that my payments were not late enough to qualify for anything, I am done being hung up on and treated like less than a person while dealing with this company.

  3. By the way, I found out by accident that I was screwed.

    I moved out of state to take a job with the FAA and left my house, trying to sell it. We couldn’t sell the house and I couldn’t pay for it so, I let it go to foreclosure. My Wife had a chronic illness and she was getting worse so, we decided to move back to the house to be around children and grandchildren. March 23rd,

    My Wife was lifeflighted to Mayo clinic and was considered stable, she was on a respirator. My son and I moved back to the house, as I Promised to everhome. My Wife passed away on the 3rd of April, we buried her on the 7th. Meanwhile, everhome, rejected my request and sold the mortgage to an unknown party.

    They never informed me of their decision. I moved into the house on the 26th of March, my Son had moved in the first week of March. I did not get a utility bill until the 10th of April. The rep at everhome said, “here in florida, when you set up utilities, you get a form right away.” I am not in florida. I buried my Wife and now her home has been taken away from me due to everhome’s incompetence.

    By the way, I found out by accident that I was screwed. I called Everhome to inform them of my Wifes passing and that I would no longer have her disability check as income. Then I found out they had denied my claim and sold the mortgage on the 10th of April, while I was IN THE HOUSE.

  4. Poor Service

    Yuk, what a bunch of losers

  5. This company has put me to my end.

    This company has put me to my end. I get no straight answers whenever I call. My payment goes up and down without any notice. They stole money from us. I would never, never reccommend this company to even my worst ememy. I am going to get too the end of this one way or another.

    Attoney please!! I was told so many different lies and prices, I don’t think they even know the truth anymore. DO NOT do business with this loan company. SHAME on you for taking peoples hare earned money without any explaintions of how, where , and what all my monet went for.

  6. This bank is run by criminals!

    This bank is run by criminals! I have had the misfortune of having the servicing of my mortgage sold to EverHome Mortgage. EverHome Mortgage owes me money which was embezzled by EverHome Mortgage employees from electronic payments I sent that were supposed to go towards paying additional principal, but were instead embezzled under the guise of “PMI payments” into an illegally set up escrow account.

    This has been an ongoing issue for the past 3 years. I have had conversations with various Customer/Priority Service staff at EverHome, including Allison Buttner, Alex Rodriguez, and Vanessa Cruz, to no avail. I encourage anyone who has an account with EverHome Mortgage or Ever Bank to carefully review and monitor their statements and to report any criminal misconduct (e.g. embezzlement) to Florida Attorney General, Office of the Comptroller of Currency (OCC), and Jacksonville PD… I can almost guarantee that there are mistakes on your statements!

  7. Worst mortgage company I have ever dealt with!!

    Worst mortgage company I have ever dealt with!!! They ask for pages and pages of paperwork, supposedly to Help. Assign a personal adviser that we never talked to personally….after 10 attempts!!

    Their customer service amounts to an agent reading from a script. Only help they offered was tho take our house in exchange for not taking it in foreclosure. Thanks for nothing Everhome!!

  8. I would like to know if this is happening to anyone else?

    At the end of June I received a notice from Bank of America that they were selling my mortgage to Everhome. I also received a notice from Everhome “Welcoming” me and that I was to mail my July payment to them in the envelope provided, the address on it was to their payment center in Atlanta, GA.

    I mailed it on July 5th and today is August 8th and they still have NOT cashed my check! After July 16th they started calling my house and sending me Delinquincy notices until I called and they have since stopped that; but still haven’t cashed my check! The second week of July they sent me a payment booklet and the payment center address on it is in California!

Reviews:18
Reported Loss :2776 $
Severity of Scam :Medium
Reported by : Anonymous
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