Equity Trust Company
Customer Service
Whatever investment decisions you make, DO NOT get involved with Equity Trust Company.
I did eleven years ago and it’s been nothing but trouble ever since.
A few years ago, I invested in the Parnassus Core Equity Fund through my self-directed IRA at Equity Trust.
Then I moved from NY to North Carolina and wanted to consolidate my holdings at the Edward Jones office here in Winston-Salem.
The only asset that could not be transferred was my Parnassus investment which my advisor at Edward Jones said they could not hold.
I then filled out paperwork to transfer that investment out of Equity Trust and into an IRA at Parnassus.
The customer service people I spoke to at Equity Trust said that it was done in June.
However, they didn’t tell me that Parnassus could not accept the transfer because Equity Trust couldn’t give them the original account number under which the shares were purchased.
Equity Trust’s customer service people called me with a number of different account numbers, none of which had anything to do with these holdings.
Then they directed me to call COR Clearing House to see if they had the number.
COR Clearing directed me to call yet another firm which also didn’t have the proper account number.
You would think that Equity Trust would have done the digging for me.
As of this writing, I have no idea how to get this money, which continues to grow.
I am working with regulatory authorities to try to resolve this matter. Equity Trust is a disaster.
They will apologize for an inconvenience yet do nothing to resolve it.
They are at the very least incompetent or possibly something worse.
