Equity Trust Company

Customer Service

Whatever investment decisions you make, DO NOT get involved with Equity Trust Company.

I did eleven years ago and it’s been nothing but trouble ever since.

A few years ago, I invested in the Parnassus Core Equity Fund through my self-directed IRA at Equity Trust.

Then I moved from NY to North Carolina and wanted to consolidate my holdings at the Edward Jones office here in Winston-Salem.

The only asset that could not be transferred was my Parnassus investment which my advisor at Edward Jones said they could not hold.

I then filled out paperwork to transfer that investment out of Equity Trust and into an IRA at Parnassus.

The customer service people I spoke to at Equity Trust said that it was done in June.

However, they didn’t tell me that Parnassus could not accept the transfer because Equity Trust couldn’t give them the original account number under which the shares were purchased.

Equity Trust’s customer service people called me with a number of different account numbers, none of which had anything to do with these holdings.

Then they directed me to call COR Clearing House to see if they had the number.

COR Clearing directed me to call yet another firm which also didn’t have the proper account number.

You would think that Equity Trust would have done the digging for me.

As of this writing, I have no idea how to get this money, which continues to grow.

I am working with regulatory authorities to try to resolve this matter. Equity Trust is a disaster.

They will apologize for an inconvenience yet do nothing to resolve it.

They are at the very least incompetent or possibly something worse.

Is Equity Trust Company legit?
Equity Trust Company is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 21 consumer(s) was/were given a Equity Trust Company as a negative rating, and only a few left positive feedbacks.
Where is Equity Trust Company located?
Equity Trust Company is headquarted at Equity Square 140 N Phillips Ave Ste 201 Sioux Falls, SD 57104. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact Equity Trust Company by dialing (844) 331-5252 or visit their website AboutEquityTrust.com.
How much monetary loss is incurred by Equity Trust Company’s customers?
According to the reviews posted by Equity Trust Company’s customers, US $3658 was the total loss incurred, and hence the severity of the scam is high.

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21 Reviews on Equity Trust Company

  1. incompetence personified ?

    My dealing with Equity Trust have been tedious and handled poorly:
    When there is an issue you never reach the same person twice and the right hand does not seem to know what the left hand is doing.
    After years of frustration, I fired Equity Trust in 2019 and hired a new IRA custodian who is attentive and provides timely service (at a much lower annual cost)
    Nevertheless, Equity Trust continues to send me outrageous bills for services after they were terminated and that they have not provided: we have literally spent hours on the phone with them and their incompetence has been on full display – each time someone says the matter is settled, I continue to receive bills as if they were still my custodian.

Reported Loss :3658 $
Severity of Scam :High
Reported by : Anonymous
Views :