East Boston Savings Bank

The Worst Customer Service

Do not…I repeat DO NOT use this bank for financing a mortgage. I decided to go with a small local bank because I figured I would get better service, but be paying a little bit more as a tradeoff.

Wow, I was mistaken. The worst customer service I’ve ever experienced in any industry.

I worked with a mortgage broker named Chris who never returned any of my phone calls or emails, blatantly lied to me over the phone about starting a file and was rude anytime we spoke.

He would also complain to me that he was really “busy” working 9 hour days and had to eat lunch in his office.

Is that really something you want to tell a customer of yours? Finally, after weeks of Chris telling me that he didn’t want to do the mortgage, but “no one else in the office knew how to do it,” I was fed up and contacted the president of the bank.

They did some digging and realized absolutely nothing was done by Chris.

To try and make things right, they tried to do a 15 day closing, but to no avail.

If the file was started when I was originally told, then I would have been able to close on a property that I’ve now lost.

Thanks again for your great service and wasting my time…

Is East Boston Savings Bank legit?
East Boston Savings Bank is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 1 consumer(s) was/were given a East Boston Savings Bank as a negative rating, and only a few left positive feedbacks.
Where is East Boston Savings Bank located?
East Boston Savings Bank is headquarted at 856 Bennington St East Boston, MA 02128. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact East Boston Savings Bank by dialing (800) 657-3272 or visit their website ebsb.com.
How much monetary loss is incurred by East Boston Savings Bank’s customers?
According to the reviews posted by East Boston Savings Bank’s customers, US $4376 was the total loss incurred, and hence the severity of the scam is high.

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Reported Loss :4376 $
Severity of Scam :High
Reported by : Anonymous
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