Eagle Home Mortgage – Dallas

The Worst Experiences

Dealing with Eagle Home Mortgage – Dallas was one of the worst experiences of my life.

Submitting and RESUBMITTING information multiple times and they lost it or “couldn’t find it in the portal” was beyond frustrating.

Our repetitive phone calls, emails and texts, regarding the status of our loan, were NOT returned as we kept approaching our deadline for closing on our house.

We were either ignored or unimportant enough to get a response.

Their customer service is, by far, the worst we have dealt with in many years.

We were in prequalifying mode and determining which type of loan we were going with.

They were supposed to get back with us 3 weeks before our closing date and didn’t get back with us until less than a week before our closing even calling us at 9:30 pm on a Friday night asking us to get a loan we share with our daughter, put into our name on a Saturday when the bank was closed This sent us scrambling for additional information that was PACKED and ready for our move.

After we had submitting all of the necessary documents, we were then forced to unpack boxes and resubmit forms and docs that were “Missing” or in some cases the “edge of the paper” was not visible, even though there was no information on the “edge of the paper”.

Long story short, by closing, which was delayed almost 3 hours, as we had to catch our flight back to our state we were moving from, I was so stressed out that I was in tears and was told by their agent, “this is all about you”.

Blame shifting is never a good approach especially when it’s YOUR MONEY and YOUR HOME and THEIR negligence.

I plan to warn everyone I know who is looking to buy in the DFW area and I WOULD NOT recommend them to ANY of my friends, companies I deal with or any real estate company who uses them and wants to have a positive experience at, what is supposed to be, a happy time in home buying.

Make sure your agent doesn’t use Eagle, unless you want to bring a few Xanax with you to get through all of the stress of obtaining your loan.

Very sad experience for us. Our realtor, however, was amazing and was equally as frustrated as we were. I’m not sure Eagle even deserves one star.

UNAVAILABLE, UNCONCERNED AND UNPROFESSIONAL.

Is Eagle Home Mortgage - Dallas legit?
Eagle Home Mortgage - Dallas is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 2 consumer(s) was/were given a Eagle Home Mortgage - Dallas as a negative rating, and only a few left positive feedbacks.
Where is Eagle Home Mortgage - Dallas located?
Eagle Home Mortgage - Dallas is headquarted at 1707 Market Place Boulevard Suite 100 Irving, TX 75063. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact Eagle Home Mortgage - Dallas by dialing (469) 587-5600 or visit their website eaglehm.com.
How much monetary loss is incurred by Eagle Home Mortgage - Dallas’s customers?
According to the reviews posted by Eagle Home Mortgage - Dallas’s customers, US $6554 was the total loss incurred, and hence the severity of the scam is high.

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2 Reviews on Eagle Home Mortgage – Dallas

  1. Unprofessional. Continue to have issues with unpaid debts.

    Unprofessional. Continue to have issues with unpaid debts. Due to unprofessional practices caused ..or closing date to be moved 5 days which made our hotel stay 5 days longer.

    Eagle said they would pay this due to their incompetence however still have not paid from a closing in June. Made us drive into dallas for closing when they have closer offices. Disappointing

  2. Do not use this company.

    David Buescher promised to pay our hotel bill after eagle mortgage did not order the aprasial in time for closing postponing closing 6 days. Notified us 2 hours before closing. Still months later have not paid!!!!!

Reviews:2
Reported Loss :6554 $
Severity of Scam :High
Reported by : Anonymous
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