I would like to make it clear that I am in no way discussing Dr.Richard K Elia’s experience, knowledge or ability as a medical professional.
This review is simply dedicated to his rude, unprofessional and childish front office; specifically Brittany and her manager.
I was unable to obtain the manager’s name because I was actually HUNG UP on.
I have been in the medical profession for 12+ years and have dealt with numerous patients, providers, staff and insurance companies and have never been treated in such a disrespectful manner.
I called on behalf of a family member, they have had several life threatening episodes and went for testing.
The office staff told the patient to call back within a few days, following their direction, patient called several times, and each time was told to “call back in 2 weeks.” I
was fed up with this game as the patients health and safety is a concern.
I called and spoke with Brittany, who was completely unhelpful and actually seemed annoyed that I had called and that I was asking questions.
I do understand HIPPA however the questions I was asking were within my scope.
She was completely obnoxious, rude and childish when I asked if there was an email address I could send to Doc, she said “no,” which again, I can understand privacy;
I proceeded to ask about a general email so that I may write in, she replied, “we don’t do the email.”
Really? You “don’t do the email?” Then what exactly do you do?
You don’t answer questions, provide customer service, provide solutions to concerns nor are you pleasant, concerned or nice.
After a few excruciating minutes on the phone with Brittany, her “manager” snatched the phone from her and told me,
“Brittany has to go, she has patients and the phone is ringing…”
I said, “ok, well I still need help..”
“We can’t help you, we have to go..”
“well can you take my phone number so you can call me back when you are done?”
She actually hung up. I am dumbfounded. I read one of the reviews which referred to her experience as “arguing with a child.”
I completely agree with them. In fact I think it is an insult to children because even my toddler God son can say please and thank you.
Dr. Elia, I hope that you read this and understand, your front office is an extension of your medical services and yourself.
I would expect professional, helpful staff with smiles on their faces.
Your patients that have true medical ailments, can do without the disgusting attitudes.