Although I would have preferred to give no stars, it was impossible.
Yesterday, my 78-year-old mother called me mad.
The scan revealed that her carotid vein was blocked at 90 percent.
She was asked by the nurse (her regular doctor) if she was seated when she delivered this news.
Then, she proceeded with insinuating that my mother could die any minute and to visit a Dr. John Long, who was an expert on carotid arteries.
She didn’t know what to expect and called me to inform me.
She promised to call me at 2:00 PM.
She hadn’t met Dr. Long before and was terrified when she got to his office.
She was shocked to find out that the assistant who was performing a quick scan was also the one calling her into the examination room. After telling my mother she wasn’t worried, she said she was okay.
My mom wanted to know more about the 90 % blockage.
She decided to get Dr. Long instead and another assistant who said the same thing.
Did she not understand? Dr. Long couldn’t spare 2 minutes to speak to her.
She was instructed to wait, and she waited for 20 minutes in the exam room.
We have all been left waiting in a waiting room at the doctor’s office, but it is now our turn.
It’s a different experience to wait 20 minutes in an exam room. It feels longer.
My mom waited for 20 minutes. Then she started to leave the office.
Dr. Long noticed her leaving and stopped by to speak to her.
Instead of making excuses for her delay, Dr. Long told her that 20 minutes was enough time.
He also said that he couldn’t see her for her sake because he had other patients.
My mother tried to explain to her doctor that she was distraught. He asked her, “Are you blind in one eye?” Is your stroke-causing you to lose your vision? No? No, you are fine.”
WTF? Before he is concerned, she must go blind and have a stroke.
Is that any assurance? Then he asked her if ever she was pregnant.
Relevance? He said, “It’s the same thing.” WTF?? He delivered his explanations with a condescending tone, as though he was explaining it to a chimp.
He is not understanding, not insulted, and he gets furious when she tells him to go dismissively to your annual exam. Yes, pigs fly.
My mom was upset by Dr. Long’s condescending smile, patronizing attitude, and a 20-minute wait.
He was too busy talking to her, and she was too old and dimwitted to see that he was wrong.
Tell Dr. Long that you are not all healed with a pill and a scalpel.
The dimwitted lady in your office was a registered nurse working in the tenderloin area for San Francisco.
She had worked her entire life as a nurse.
She taught pregnancies to teenagers and helped AIDS patients and their families who needed home visits.
My mother would drink the tea offered to her by her AIDS patients, even though she was afraid of AIDs.
She believed she was fine and didn’t want to offend or hurt her patients who were lonely and scared.
I wish Dr. Long that you never get something unexpected and find yourself on the exam table with someone as insensitive and arrogant as me.