Dr. Jeremy JohnsonThe Poor Experience
I respect others time, and I simply ask the same. I had a 4PM appointment with Dr. Johnson today.
Because I value a professionals time, I showed up to my appointment approx. 20 minutes early.
Checked in, no problems. I don’t expect to be seen early, but I arrive early out of respect, and if there is an opportunity to be seen earlier it’s usually a win win.
I was called in for my appointment about 5 minutes past the hours, did the usual 2 minutes of blood pressure and quick why are you here chat with the Dr’s assistant.
Then I waited. I waited 20 minutes and didn’t get checked on once.
No quick apology, or explanation, no reassurance it would even just be a few more minutes.
I told myself things happen and I would wait 5 more minutes, surely by then someone will atleast check in on me. 5 minutes, nobody.
I decided 5 more minutes and if they did not have the courtesy and respect for me to atleast check in on me then that was my sign to go. 5 more minutes, I got dressed and headed out the door.
I had a quick exchange with the assistant who nervously told me the Dr. was on his way, and after explaining I was not going to wait any longer the Dr. showed up in the hallway.
He apologized and offered to pay for my parking and continue with the appointment- after I told him I was leaving.
I had waited long enough without even a word, so I declined. I don’t care about $7 parking.
Respect and common courtesy are much more important. Had someone bothered to poke their head into the office, showed a little courtesy I would have stayed.
I understand things don’t always run on time, things get backed up. Perhaps a reminder from the Dr. to his assistant could have prompted this when he realized his delay.
Dr. Johnson did call on my drive home to apologize again. I work in guest services in a very stressfull, busy, and sometimes… late industry, I have for the last 10 years.
This was an apology about saving face, not about making it right. He passed on blame to his assistant and talked about training and talking with them about communication.
Ultimately, the poor experience falls on your shoulders Dr. Johnson… you set expectations and the example for your staff.
No matter who is to blame… if you respect your own time and others I would not recommend Dr. Jeremy Johnson, because today it was apparent he and his staff did not respect mine.