Dr. Fong Hanlon

Lack Of Empathy

I work for a large tech company and when I signed up for health insurance several months ago, I signed up for Dr. Fong Hanlon J listed as my PCP (primary care physician).

Fast forward a couple of months and I pull a muscle in my back running with my dog.

Essentially I’m bed-ridden and cannot move. I called Dr. Fong to make an appointment and leave a call back number.

I get a call back several minutes later saying

‘How did you get this number?’ Dr. Fong rudely asks

‘It’s on the front of my health insurance card and you’re listed as my PCP’

‘We’re not accepting new patients at this time’

‘Ok. I’m not a new patient because I listed you as my PCP when I signed up for comprehensive health insurance’

‘We’re not accepting new patients at this time. Sorry’

‘Do you have any suggestions on how to proceed? I’d really like to see someone and Cigna just told me that I can’t make an appointment to see anyone but my PCP’

‘Sorry we’re not accepting new patients at this time’


Well, I never did manage to make an appointment to see him.

I was appalled by his lack of empathy and not even taking the time to point me in the right direction to sort out the issue.

From this brief interaction I can already infer that he wouldn’t have the characteristics that I would like in a doctor – empathy, patience, care.

Is Dr. Fong Hanlon legit?
Dr. Fong Hanlon is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 1 consumer(s) was/were given a Dr. Fong Hanlon as a negative rating, and only a few left positive feedbacks.
Where is Dr. Fong Hanlon located?
Dr. Fong Hanlon is headquarted at 2000 Van Ness Ave Ste 605 San Francisco, CA 94109. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact Dr. Fong Hanlon by dialing (415) 441-6120 or visit their website N/A.
How much monetary loss is incurred by Dr. Fong Hanlon’s customers?
According to the reviews posted by Dr. Fong Hanlon’s customers, US $4233 was the total loss incurred, and hence the severity of the scam is medium.

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1 Review on Dr. Fong Hanlon

  1. Dr. Hanlon Fong is, unfortunately, my WORST doctor I've ever seen.

    Dr. Hanlon Fong is, unfortunately, my WORST doctor I’ve ever seen. He’s not able to explain and clarify my lab test result to me, and literally told me: “You’re an engineer, go search Google to find out what this term means!”.

    He refuses to release a copy of my personal lab test result to me even upon my explicit request. Instead, he asked me to look for another doctor.

    At both of my office visits, he appeared to be nervous, constantly interrupted our conversation to run out of our room to pick up phone calls. There isn’t even a receptionist at the office!

    I’m seeing another doctor, but it was a complete waste of my time to see Dr. Fong.

Reported Loss :4233 $
Severity of Scam :Medium
Reported by : Anonymous
Views :