Dr. Bennett HenryStaff Wasn't Very Educated
I spent a lot of time meeting with my doctor & preparing for an appointment at Dr. Bennett Henry G Jr Fertility Institute.
Institute & when I asked the receptionist general questions about my visit, she couldn’t answer any of them.
She seemed to act rude as if my questions were an inconvenience for her.
After all my preparation with my insurance company/doctor, etc., setting up an appointment & requesting time off from work, I receive a call back from an unknown lady saying, “I understand you have some questions” in a stern & uninviting tone.
I told her I was okay & that I would just do some research & talk to my doctor and she then began to tell me how they couldn’t help me because I wasn’t an “Oncology patient” (what?) and that I would not be able to set an appointment with them.
She then went on to explain that their staff wasn’t very educated on their policies etc. & that basically all this time I had wasted setting up medical treatment was a “mistake” on the part of her staff.
In the end, she offered no apology.IMO, I have no idea what this business provides if not offering fertility expertise.
I’m absolutely perplexed.