Dr. Andrew Chao

Poor Customer Service And Billing Issues

Dr. Andrew Chao was a great doctor what ruined my experience with them was their poor customer service and billing issues.

I had a past due co pay and medical record release that my lawyer was sending a check for.

They received his check and it cleared and then they still tried to charge me the past due for medical records when they should of only of charged me for the co pay that day.

I told the front desk do not charge me for the past due only to charge me for the co pay that day but she charged my card for both anyways.

Sandy their accountant refused to look at the lawyers cleared check that he emailed me to show them.

She refused to refund me my money.They collected double and owe me or my lawyer the money.

If the front desk would of listened and charge me only for the co pay would of made things easier.

They take advantage of sick people and charge what they want.

They knew I had a lawyer sending money but they went behind my back and charged the card anyways.

I suggest only paying cash to them so they cant get double payments if you really like Dr. Chao I wont be wasting my time and energy with them anymore.

Is Dr. Andrew Chao a legit?

Dr. Andrew Chao is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 4 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Dr. Andrew Chao located?

Dr. Andrew Chao is headquarted at 11411 Brookshire Ave Ste 207 PIH Health Downey, CA 90241. You can contact Dr. Andrew Chao by dialing (562) 904-4411 or visit their website pihhealth.org.

How much monetary loss is incurred by Dr. Andrew Chao’s customers?

According to Dr. Andrew Chao’s customers, a monetary loss of US $3227 has been reported. The severity of entire incident reports is high.

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4 Reviews on Dr. Andrew Chao

  1. Dr Chao is one of the best doctors I’ve ever had the privilege of going to a being treated by. You people don’t know what a great doctor you have. As far as billing problems blame it on your disgusting STATE OF CALIFORNIA.

    Doctor Chao saved my life. He listened to me and got me through the worst time of my life. When he left for California it was the saddest day of my life. You people don’t know what you have with Doctor Chao. You are so self absorbed.

  2. I checked the review and went to see Dr. Chao.

    I checked the review and went to see Dr. Chao. He is a really nice doctor and he is very caring. He answered all my questions which made me feel relieved. He sent me to do blood test and thyroid ultrasound.

    He called me back immediately once the results were out. I will be bringing my three kids to Dr. Chao for health check too.

  3. I recently moved to the area and needed to find a doctor.

    I recently moved to the area and needed to find a doctor. A friend recommended Dr Chao – I am so grateful. He is an amazing doctor, he takes his time to listen to my concerns and explains my health to me in terms I can understand not being in healthcare.

    The staff in the office was very warm and friendly too! 3 stars to all the staff at FCPP Primary care – thank you for taking great care of me!

  4. He's for sure rare gem and I wouldn't have my family see anyone else.

    I cannot express how amazing Dr. Chao is. If your looking for a genuine, caring doctor you have to see Dr. Chao. He’s for sure rare gem and I wouldn’t have my family see anyone else.

Reviews: 4
Reported Loss : 3227 $
Severity : High
Reported by : Anonymous
Views :