Directors Mortgage – Lake Osw...
STAY AWAY From Directors Mortgage
I cannot warn you with enough fervor to STAY AWAY from Directors Mortgage – Lake Oswego.
I have worked with Dawn Carter for several months attempting to procure a mortgage.
They lost several important documents, insisted on an overpriced appraiser and did not inform us as to the necessity of keeping copies of cancelled checks that were deposited into our accounts.
They out and out lied on more than one occasion and had such a poor relationship with their own underwriters, that we had a list of 19 different items in addition to the documents that we had already provided them.
There are many brokerage firms in the area, so I would implore anyone who reads this to please do your research and do not crawl into bed with this unscrupulous company.
Is Directors Mortgage - Lake Oswego a legit?
Directors Mortgage - Lake Oswego is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 7 consumer[s] submitted negative ratings, and only a few left positive feedback.
Where is Directors Mortgage - Lake Oswego located?
Directors Mortgage - Lake Oswego is headquarted at 4550 SW Kruse Way Ste 275 Lake Oswego, OR 97035. You can contact Directors Mortgage - Lake Oswego by dialing (503) 636-6000 or visit their website directorsmortgage.com.
How much monetary loss is incurred by Directors Mortgage - Lake Oswego’s customers?
According to Directors Mortgage - Lake Oswego’s customers, a monetary loss of US $7332 has been reported. The severity of entire incident reports is high.
My first home, so no previous experience in this department.
My first home, so no previous experience in this department. I worked with Nathan on the Mark Hanna team and am happy. Keep in mind this is not an easy process. I had great communication, they walked me baby steps through the whole process.
This can be very confusing stuff and Nathan took the time to explain to me, sometimes repeatedly, and even on weekends. The home we wanted, wanted a 30 day close, and they made it happen.
Well, let me start by saying that I understand that my situation was a difficult one.
Well, let me start by saying that I understand that my situation was a difficult one. There were a couple of situations that I was very up front with in the beginning and was told that there was no problem in getting around it.
My credit score was just under 700, so I was instructed to pay off some credit card debt in order to bump the score up over the 700 mark to make the loan fly through. I did this, and my score jumped up. Everything was set, and I would be getting my dream home.
I sold my place, hired the movers, and got my family all packed up and ready to move. I was going to be out of town the week before closing with limited cell service, but I had given them all the documents they said they needed. Sure enough, getting up to the closing date, they started trying to call me, telling me they needed more stuff.
I worked hard to make sure that they received the docs they asked for. They then told me they couldn’t approve the loan. They couldn’t approve it based on me owing my ex wife 2 more months of alimony. This is the FIRST thing I had covered with them before starting the mortgage process and it had never come up the whole time.
They had told me it was not going to be an issue because I only had 2 remaining payments, yet when it came to closing all of the sudden it was an issue. Me, my wife and our 5 kids were not going to have a place to go. We were due to move out of our house that we sold, and now that this came up, we had nowhere to go.
Not to mention I was out of town and didnt have cell coverage which added to the stress. I got my real estate agent involved, and after pushing the close date out a couple times, she was able to get them to honor their word and fund the loan.
This caused major stress on my family, not knowing where we were going to live, all the while me being out of town and not being able to communicate on a daily basis.
Bad Service
I can’t give a 1 star rating because, having never obtained a mortgage before I have nothing to compare it to. Perhaps it is industry practice to over-promise and under-deliver. The staff I worked with were nice and polite. However, they were very hard to get a hold of and didn’t return my messages until I practically begged them to keep me in the loop.
At first it felt like I was sending my documents into a black hole and it wasn’t until I informed them (via a text message that felt like throwing a coin into a wishing well) that I was inexperienced and anxious that the broker’s assistant started returning my calls and texts.
I’m willing to concede that I was maybe a little higher maintenance than some of their other clients. My credit wasn’t the best so maybe that had something to do with this feeling that I’m less than a valued customer; I jumped through a lot of hoops, paid a lot of stuff off, wrote lots of explanations and did it all as quickly as I possibly could.
I CANNOT STRESS ENOUGH TO NOT USE THIS COMPANY EVER!!!
I CANNOT STRESS ENOUGH TO NOT USE THIS COMPANY EVER!!!!! They have the worst underwriters I have ever seen and drug out our loan process way longer than they should have.
Complete lack of communication until the very end. They sat on information and questioned everything within two days of closing then pushed that out another 5 days. Even the title company said they are horrible to work with.
I have had a really bad experience refinancing.
I have had a really bad experience refinancing. I had originally financed my house with Steven in the Mark Hanna section. He did a good job on my finance and I sent him customers. Then I went to refinance my house. It took him a couple of weeks to just get me a rate quote.
Then I asked for a better deal and it took him part of the afternoon to get some other options for me. I picked one of the options and told him lets work on getting it going and he told me he would send me a list of what I had to do to get it going to underwriting. I waited a week and nothing.
The next week I emailed him and didn’t get a response so I called. He told me he would try to get it to me by the end of the week, but my rate would be locked. At the middle of the week he said he was going on a sales quota trip with the company to Mexico and would get back to me when he returned. When he returned I sent an email to remind him.
Nothing. Then I called and he promised once again to get back to me on Monday of the next week. On Wednesday of that week I emailed him and got a bounce back email that he was out of the office for the remainder of the week. I was worried that maybe he had some family emergency or something drastic since he was being such a flake this time.
I sent him an email and said I hoped everything was OK with him and give me a call when he got back. I called later in the week and asked to talk with someone else and the receptionist told me he was at a seminar.
My loan was delayed because I was told my IRS form needed to be wet signed.
My loan was delayed because I was told my IRS form needed to be wet signed. I was called weeks before and told I needed to get this done and have the email correspondence including a ‘thank you’ after I said I had uploaded my hand signed copy…
this then mysteriously disappeared and I was stuck with only two weekdays to move out (had to use vacation time at work) because closing was delayed 6 days. It was confirmed received on directors end via email weeks before I had to provide it again.
Also, I was told that I would receive my appraisal fee back to me after closing however I was NOT told it had to be placed on a debit card and not a credit card to receive a refund.
Although when I called to provide my card information there was no mention that I would need to use a debit card if it was to be refunded. Karen however told me that she tells everyone about this and I must have not remembered.
I paid very close attention throughout the loan process to make sure everything went as expected and would have 100% remembered hearing about using a debit card to receive a refund. $525 this cost me and the closest I got to an apology was a ‘im sorry BUT’. No sincere apology is ever followed by but.
Both times nobody at directors would admit fault and placed the blame on me basically sighting ignorance on my part. This is not a way to treat customers.
Many colleagues at work are starting to look into purchasing their first house and I am sad to say I will not be able to recommend directors after this experience especially since there was no attempt to make anything right or even provide a sincere apology, mistakes happen.
My real estate agent asked for directors to do something when she saw how frustrated I was after everything and was basically told that I was wrong because it was my fault. Apparently it was my fault for choosing directors.
Directors was very costly to us
Directors was very costly to us. Maurice Grant, Travis Olson and their underwriters are very UNPROFESSIONAL and even suggested that we are LAUNDERING money (TRAFFICKING) !!!! without any proof !!!!
Stay away from these brokers !! I can back up this saga/odyssey with 110 e-mails !!! they do not respond, do not follow, you need to call them to find out later that you need more proof of funds available, they question every penny….you deposited in your accounts !!