D.R. Horton Salt Lake City

Whole Process

D.R. Horton Salt Lake City has been nothing short of a nightmare. We bought a townhome in the Legacy Farms community in Saratoga Springs, UT.

The flooring has issues of telegraphing (sub floor seams showing thru). This issue is caused by moisture getting into the sub flooring and warping it.

This was brought to the attention of the Superintendent (Dustin Brown) whom indicated they would get it fixed.

When we went to look at it again, prior to closing, their fix was to cut joints in the vinyl put some self leveling compound down, and then install another layer of vinyl.

Never addressing the actual problem of the sub flooring being warped.

We brought this up again before closing and was again told they would fix the issue and to go ahead and close.

After closing we requested to meet with the Superintendents boss (Brad Lambert and Syd) whom felt that their band-aide fix was appropriate and well done.

They never addressed the actual issue of the sub flooring being warped and actually indicated that the Radon System had mediated the issue. (Radon system is not a moisture control system, it is a gas mediation system).

They did see the telegraphing was still there and indicated that they have done all they are going to do.

Now D.R Horton refuses to return calls, emails, or provide an inspection from an independent Congoleum inspector in which we requested, or give us information on what the product type is.

We have sent number emails and made several phone calls.

We also called the Corporate office to go above Brad and Syd and was directed to Dave, whom again will not return calls, emails, or anything else.

I should also add that we did request an independent inspection by the manufacture and D.R. Horton attempted to setup a meeting with their flooring sub, not the independent inspector.

D.R Horton is all about their quantity and not their quality. Their lender division of their company is the only amazing experience I have had during this whole process.

I will never recommend them to anyone.

Is D.R. Horton Salt Lake City legit?
D.R. Horton Salt Lake City is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 2 consumer(s) was/were given a D.R. Horton Salt Lake City as a negative rating, and only a few left positive feedbacks.
Where is D.R. Horton Salt Lake City located?
D.R. Horton Salt Lake City is headquarted at 12351 S Gateway Park Pl Draper, UT 84020. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact D.R. Horton Salt Lake City by dialing (801) 571-7101 or visit their website drhorton.com.
How much monetary loss is incurred by D.R. Horton Salt Lake City’s customers?
According to the reviews posted by D.R. Horton Salt Lake City’s customers, US $3625 was the total loss incurred, and hence the severity of the scam is medium.

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2 Reviews on D.R. Horton Salt Lake City

  1. I will never recommend them to anyone.

    I should also add that we did request an independent inspection by the manufacture and D.R. Horton attempted to setup a meeting with their flooring sub, not the independent inspector.

    D.R Horton is all about their quantity and not their quality. Their lender division of their company is the only amazing experience I have had during this whole process. I will never recommend them to anyone.

  2. Never addressing the actual problem of the sub flooring being warped.

    D.R. Horton has been nothing short of a nightmare. We bought a townhome in the Legacy Farms community in Saratoga Springs, UT. The flooring has issues of telegraphing (sub floor seams showing thru). This issue is caused by moisture getting into the sub flooring and warping it.

    This was brought to the attention of the Superintendent (Dustin Brown) whom indicated they would get it fixed. When we went to look at it again, prior to closing, their fix was to cut joints in the vinyl put some self leveling compound down, and then install another layer of vinyl.

    Never addressing the actual problem of the sub flooring being warped. We brought this up again before closing and was again told they would fix the issue and to go ahead and close. After closing we requested to meet with the Superintendents boss (Brad Lambert and Syd) whom felt that their band-aide fix was appropriate and well done.

Reviews:2
Reported Loss :3625 $
Severity of Scam :Medium
Reported by : Anonymous
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