Carter Subaru Ballard

The deposit hasn't been refunded

Well I don’t usually leave reviews, but I think it is important to warn potential Carter Subaru buyers about car finance irregularities. Everyone was very nice but at the dealership? We decided to purchase an Outback (great car but could use a better sound system) and left a $500 deposit on our credit card to hold our car.

For some reason the car we were holding wasn’t available, but they said they had another one just like it. We bought it and ask about our deposit and they said it would be refunded to our CC account.

4 emails, phone calls and personal contacts and still the deposit hasn’t been refunded it has been over 5 weeks. I had to dispute the charge on my credit card. If I did not challenge this charge on my credit chard within 60 day I would lose the $500 deposit.

Is Carter Subaru Ballard a legit?

Carter Subaru Ballard is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 19 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Carter Subaru Ballard located?

Carter Subaru Ballard is headquarted at United State. You can contact Carter Subaru Ballard by dialing (206) 782-7475 or visit their website

How much monetary loss is incurred by Carter Subaru Ballard’s customers?

According to Carter Subaru Ballard’s customers, a monetary loss of US $500 has been reported. The severity of entire incident reports is high.

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19 Reviews on Carter Subaru Ballard

  1. Boycott Carter Subaru & Volkswagen. My dad worked for Carter Subaru for 30 years. After Wade SR died his entitled kids Sarah and Wade JR fired him and sent him home in a limo.

    Boycott Carter Subaru & Volkswagen. My dad worked for Carter Subaru for 30 years. After Wade SR died his entitled kids Sarah and Wade JR fired him and sent him home in a limo. If they treat their GM’s this way why would they treat their customers any better. It must be nice to have inherited all that elitist money from daddy.

  2. Scammer Party

    He was transparent in telling me that most of the repair services Carter offers are priced this way. I appreciate his honesty, his willingness to answer my questions, and his professionalism. But as a customer, does this business model make sense? Most of the mechanics I have worked with before have charged for parts and labor.

    And the price for labor was directly related to the amount of time they themselves spent actually working on my car. Which seems fair and logical. “Standard practice” in any industry is only standard until someone (usually the customers) pushes for a different standard.

    Next time, I will look for a mechanic who will charge me for parts actually used in repairing my car and service actually performed on my car by the mechanic in question.

  3. I still get a bill for $117/hour for 5 hours of work.

    The sales woman in the service area was very nice and very patient with all of my questions, even taking the time to point out that the time taken to diagnose the problem had been appropriately calculated. But in the end, I wasn’t getting a clear explanation for the cost of the labor, so I paid the full amount and went home.

    I returned to the shop the next day to review the bill again just to make sure I was paying the correct amount. Paul, the service manager, was very helpful and was more than happy to explain why the math does not add up the way one might expect.

    It turns out that replacement of rear bearings is a “fixed rate service”. This means that they charge a fixed amount for parts and a fixed amount for labor. The amount for labor is based on the $117/hour price that Carter Subaru in Ballard charges for any service.

    BUT instead of applying that rate to the ACTUAL amount of time that the mechanic in Ballard spent fixing my car, they apply the rate to the AVERAGE amount of time it takes a mechanic in the US to fix the same problem. This means that while it appears to have taken the mechanic at the shop 1.5 hours to fix my car, I still get a bill for $117/hour for 5 hours of work.

  4. Really Bad Service

    I am writing this because my experience at Carter Subaru in Ballard was educational and I think that posting something here might be helpful for someone else should they find themselves in need of service on any vehicle any point in their lives, which is most of us. Please note:

    This post is a little long but might save you a bunch of money and a lot of confusion over bills down the road, so consider reading to the end!! I own a Subaru. It was making a noise which I thought might be a muffler issue. I took it to the Carter Subaru Dealership in Ballard.

    They were helpful in scheduling a same day appointment and diagnosing the problem. The car needed 2 rear wheel bearings replaced. I was quoted an estimate of approximately $1000.

Reviews: 19
Reported Loss : 500 $
Severity : High
Reported by : Anonymous
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