Carter Subaru Ballard

The deposit hasn't been refunded

Well I don’t usually leave reviews, but I think it is important to warn potential Carter Subaru buyers about car finance irregularities. Everyone was very nice but at the dealership? We decided to purchase an Outback (great car but could use a better sound system) and left a $500 deposit on our credit card to hold our car.

For some reason the car we were holding wasn’t available, but they said they had another one just like it. We bought it and ask about our deposit and they said it would be refunded to our CC account.

4 emails, phone calls and personal contacts and still the deposit hasn’t been refunded it has been over 5 weeks. I had to dispute the charge on my credit card. If I did not challenge this charge on my credit chard within 60 day I would lose the $500 deposit.

Is Carter Subaru Ballard a scam?
Carter Subaru Ballard is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Carter Subaru Ballard legit?
First Carter Subaru Ballard is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Carter Subaru Ballard’s consumers?
There is/are 18 review(s) posted about Carter Subaru Ballard and it indicates that the severity of the scam is High.
Where is Carter Subaru Ballard located?
Carter Subaru Ballard is located at United States. You can contact Carter Subaru Ballard by dialing (206) 782-7475 or visit their website cartersubaruballard.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Carter Subaru Ballard’s customers?
According to the report(s), US $500 was the total loss incurred by Carter Subaru Ballard’s customers.

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18 Reviews on Carter Subaru Ballard

  1. Scammer Party

    He was transparent in telling me that most of the repair services Carter offers are priced this way. I appreciate his honesty, his willingness to answer my questions, and his professionalism. But as a customer, does this business model make sense? Most of the mechanics I have worked with before have charged for parts and labor.

    And the price for labor was directly related to the amount of time they themselves spent actually working on my car. Which seems fair and logical. “Standard practice” in any industry is only standard until someone (usually the customers) pushes for a different standard.

    Next time, I will look for a mechanic who will charge me for parts actually used in repairing my car and service actually performed on my car by the mechanic in question.

  2. I still get a bill for $117/hour for 5 hours of work.

    The sales woman in the service area was very nice and very patient with all of my questions, even taking the time to point out that the time taken to diagnose the problem had been appropriately calculated. But in the end, I wasn’t getting a clear explanation for the cost of the labor, so I paid the full amount and went home.

    I returned to the shop the next day to review the bill again just to make sure I was paying the correct amount. Paul, the service manager, was very helpful and was more than happy to explain why the math does not add up the way one might expect.

    It turns out that replacement of rear bearings is a “fixed rate service”. This means that they charge a fixed amount for parts and a fixed amount for labor. The amount for labor is based on the $117/hour price that Carter Subaru in Ballard charges for any service.

    BUT instead of applying that rate to the ACTUAL amount of time that the mechanic in Ballard spent fixing my car, they apply the rate to the AVERAGE amount of time it takes a mechanic in the US to fix the same problem. This means that while it appears to have taken the mechanic at the shop 1.5 hours to fix my car, I still get a bill for $117/hour for 5 hours of work.

  3. Really Bad Service

    I am writing this because my experience at Carter Subaru in Ballard was educational and I think that posting something here might be helpful for someone else should they find themselves in need of service on any vehicle any point in their lives, which is most of us. Please note:

    This post is a little long but might save you a bunch of money and a lot of confusion over bills down the road, so consider reading to the end!! I own a Subaru. It was making a noise which I thought might be a muffler issue. I took it to the Carter Subaru Dealership in Ballard.

    They were helpful in scheduling a same day appointment and diagnosing the problem. The car needed 2 rear wheel bearings replaced. I was quoted an estimate of approximately $1000.

  4. Never Again

    Since I posted about my service experience at Carter Subaru last week, the good folks at the Ballard Subaru dealership have reached out to address my concerns over the practice of billing for service based on the average amount of time it takes a mechanic anywhere in the US to complete a particular service rather than billing based on the actual number of hours the mechanic who worked on my car took to do the job.

    The same service manager I spoke with last week about how my bill was calculated called and the message he left last week informed me that Carter Subaru in Ballard is simply keeping in line with the common industry practice of billing for an average number of hours of service rather than the actual number of hours the mechanic takes to actually work on my car.

  5. Bad Stay clear of Carter Subaru in Ballard.

    My daughter and I were shopping for new car. We went to Ballard Subaru on Saturday. Shelly M was nice on the phone but was not there when we got there. We were put with a new? person that did not know how to operate the company’s web site.

    Also a Old man asked to park my car. He did not come back for a while even though he was moving it only a few feet. When I went looking for my keys he was entering the building telling another sales man that my car was the dirtiest he had ever seen. When he saw me standing there he just went ‘ooo’.

    Then the man helping us could not figure out if he had both cars we wanted to look at. Finally he went to get one. 40 minutes later he still had not returned. (during this time we ask twice if he was coming back)

  6. Went for service there a couple times. Not impressed, took my business elsewhere.

    Now months later I just got a long robocall message from them trying to sell me something. If you decide to do business with them DO NOT give them your phone number.

  7. I will never go there again.

    I just had the most obnoxious parts person on the phone who didn’t have a clue what he was talking about, then got mad at me when I pointed that out. I was trying to see if they had a simple part for the roof rack.

    Somehow this person was looking up parts for the steering rack, then when I pointed out that I was looking for a part for the roof rack, he put me on hold and another person came on the line.

    I was trying to describe the part and during that process mentioned that I had it in my hand. He said I can’t see your hand over the phone. Why make those kind of comments to a customer?

    Then of course they didn’t have the part. Even though it is the closest Subaru dealer to me, I will never go there again.

  8. I then called Jennifer. No answer, been three days

    I then called Jennifer. No answer, been three days, still no answer. I texted my new sales lady Laura in Shoreline. No answer. Been three days still no response.

    I have never been treated so poorly nor have I ever been so disappointed in any customer service experience in my life. I am now convinced that they fully tried their hardest to NOT sell me a car.

    As to why this is, I’m not sure. A good friend of mine just had a wonderful experience with Shoreline. His outback is wonderful, he got it this week and he loved his sales guy, Guy who worked really had to make my friends experience a good one.

    Why does Carter hate me so much? Not sure. Not sure I care anymore, but I want this story out there as it’s absurd and completely unacceptable. Save yourself the trouble and go somewhere else. Anywhere else.

Reviews:18
Reported Loss :500 $
Severity of Scam :High
Reported by : Anonymous
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