Best Rate USA

Customer Service

We used Best Rate USA to refinance our home in Feb. Our Sales Rep was good. Maybe even above par.

He was friendly and helpful. But even he would promise things that he couldn’t deliver on.

Beyond that, Best Rate USA has been a nightmare to work with.

The lady doing the actual loan paperwork to send to underwriting would take 4 or 5 days to respond to the documents we would send her.

Often the only response would be “This document is unacceptable”. Completely without explanation or tact.

We would coax a dialog from her and send new documents. Four or 5 days later, she would respond.

Then guess what, our closing date came and went and we weren’t complete.

Now in order to keep our rate, they wanted to make us pay a fee.

Our sales rep understood that it was their fault and said that they would cover them.

.Except that they didn’t. His manager denied it.

The only reason we didn’t walk is because the interest rates had gone up enough that it still made financial sense.

Closing completed. We are 5 days away from needing to make our first payment.

But to whom? We never received anything in the mail like our Sales Rep said we would.

I have repeatedly called the company GMH Mortgage dba BESTRateUSA and left messages requesting a callback.

I have emailed their customer service and not received a call back.

Guess who benefits if we miss a payment? They do, of course. With stiff penalties for late payments.

If this review saves even one person the headaches that we’ve dealt with, then it will have been worth the time in writing it.

Is Best Rate USA legit?
Best Rate USA is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 2 consumer(s) was/were given a Best Rate USA as a negative rating, and only a few left positive feedbacks.
Where is Best Rate USA located?
Best Rate USA is headquarted at 625 W Ridge Pike Bldg C, Ste 100 Conshohocken, PA 19428. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact Best Rate USA by dialing (215) 250-7293 or visit their website bestrateusa.com.
How much monetary loss is incurred by Best Rate USA’s customers?
According to the reviews posted by Best Rate USA’s customers, US $3658 was the total loss incurred, and hence the severity of the scam is high.

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2 Reviews on Best Rate USA

  1. His manager denied it.

    Then guess what, our closing date came and went and we weren’t complete. Now in order to keep our rate, they wanted to make us pay a fee.

    Our sales rep understood that it was their fault and said that they would cover them. Except that they didn’t. His manager denied it.

    The only reason we didn’t walk is because the interest rates had gone up enough that it still made financial sense.

  2. Often the only response would be "This document is unacceptable".

    We used BestRateUSA to refinance our home in Feb. Our Sales Rep was good. Maybe even above par. He was friendly and helpful. But even he would promise things that he couldn’t deliver on.

    Beyond that, this company has been a nightmare to work with.
    The lady doing the actual loan paperwork to send to underwriting would take 4 or 5 days to respond to the documents we would send her.

    Often the only response would be “This document is unacceptable”. Completely without explanation or tact. We would coax a dialog from her and send new documents. Four or 5 days later, she would respond.

Reviews:2
Reported Loss :3658 $
Severity of Scam :High
Reported by : Anonymous
Views :