I ordered a building from Armstrong steel and was quoted for $68,000. After few discussions, they agreed for a rebate of $9K. So, I had to pay them $59,000. It seemed to me a decent deal and therefore, I paid the down payment which was more than 50% of the entire cost. Later, when I received the invoice, I was given a quote of $68K, the original charge. I called the customer care number, but it went unresponsive.
I believe that they stop taking calls once the down payment is made. This was not enough. I got another quote for some updates for a total of additional $98K. These included engineering required for permits. I looked at the bill and was able to toss most of them as they were unnecessary. After all these headaches as well, the final cost was coming to $98K.
The building was not delivered on time. I made the full payment after few days as per the schedule. But the company was lazy to deliver my building on time. It took them more than 15 days from the date of delivery to process the shipment. Plus, two large size steel structural beams were not even delivered. I tried complaining them about the same. But the company would do nothing as if it was not even a mistake from their end.
Later, they offered me to make the replacement offer. This company is completely working on bait and switch. This is the worst tactics for any company and this one tops the limit of lies and scam. They will tell you to sign the engineering of your building within 30 days to get the rebate and will also ask you to accept the delivery in 60 days.
However, even if you do all those formalities, you won’t get the rebate. They will find a way to charge you even more from the original quote. It is impossible to get a rebate from this company. Moreover, the services are equally bad. The quality of their building is even worse.
They will take months of delays to ship your building. After I tried to cancel the order, I was given reason for why I should not make it. They made me feel as if I was making the worst decision ever by deselecting them for my requirements.
After I had paid them the down payments, I did check with other companies and found that everything that the Armstrong Steel said about the great offer was a lie. In reality, they are charging way higher than their competitors. They will tell you the hiked price which is way more than the market price. Then will offer huge rebate.
You will think that you are getting an awesome deal. Then will try to lock you down by giving you the limited offer period for getting rebate. Once you pay the down payment, they forget about your priorities.
This is how this bogus company works. They are master of fraud.