Ally Auto Finance

Ally Auto Is Probably Not Worth The Hassle

The bad things that you have heard and read about Ally Auto Finance are probably true.

This is the first negative review that I have EVER written about a company, but I feel compelled to do so.

I will NEVER EVER use Ally Auto again. And I encourage you to make sure you ask your car salesman which bank they use.

Trust me, and Ally Auto is probably not worth the hassle. For me, I purchased a car with the loan through Ally Auto.

Already, their website isn’t very fleshed out, meaning you cannot download an electronic copy of your title.

You have to contact them and request that they send it to you. After about 5 payments, I paid the rest of the sum off in a large payment, and it was an EFT.

According to their website, “If you pay with any other method like a personal check or online payment, we’ll mail the title or lien release following your state’s requirements.”

So, I called them and reached the Philippines (outsourced customer service, never a good sign). All they could tell me was that I would have to wait 10 days for the release and then another 3 to 5 days to receive the Lien Release or Title.

I live in California, and the Title is Electronic. I checked California’s laws, and nowhere is it indicated that a payment holding of 10 days is necessary.

I contact them back in the Philippines, and II tell them that 10 days isn’t law and why aren’t they releasing my title.

After calling and chatting on their website 3 times, I got transferred to their lien release department (also outsourced to a third party holder).

Of course, since they’re outsourced, they don’t even understand the situation; they just have to wait for Ally to notify them.

I call Ally back, probably a total of 10 times. I speak to a team lead who continues to repeat himself until I tell him that repeating himself and treating me like some account is not good business practice and does not help the situation.

I finally speak to someone who can help, and she tells me that the 10-day holding is not a state-required policy but a company-wide policy to procure the funds, “which could be stopped at any moment.”

I respond in kind by stating that an EFT can be sent, secured, and paid out within, max 5 business days.

I told her that 10 days is an outdated company policy that needs to be revisited.

She says there’s nothing she can do but overnight me the release after the 10 days.

Their customer service calls me and asks me if everything is alright, and I tell them that if the idea of an electronic title is supposed to be faster, why in God’s name is it slower? I tell her that her company is not transparent enough and that their policies are outdated, and they treat their customer like account numbers and are not trained to try and handle each case by case.

Customers are human, so listen to them. Train your customer service to answer or obtain answers to difficult questions, and perhaps you will pull your company out of the slums.

Your stocks look horrendous, and it appears it’s because people are banking against you.

You have horrible reviews internet-wide. Get with the program and do better.

The people that work for you are capable, so stop giving them a bad name and make them embarrassed to work for you.

Is Ally Auto Finance legit?
Ally Auto Finance is not a legit business owner or provider. They are not aggressive towards their customer satisfaction and complaint grievance, and hence 43 consumer(s) was/were given a Ally Auto Finance as a negative rating, and only a few left positive feedbacks.
Where is Ally Auto Finance located?
Ally Auto Finance is headquarted at Philadelphia, PA 19101. We do not have any affiliation with the better business bureau or yelp reviews platform. You can contact Ally Auto Finance by dialing (888) 925-2559 or visit their website ally.com.
How much monetary loss is incurred by Ally Auto Finance’s customers?
According to the reviews posted by Ally Auto Finance’s customers, US $2145 was the total loss incurred, and hence the severity of the scam is high.

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43 Reviews on Ally Auto Finance

  1. Ally refused to provide me with the pay off value of the car , minus the interest rate!
    They refused to provide the necessary information to sell the Car, after my late spouse, the owner passing!

  2. repro scam

    Ally is the WORST company to deal with. They have their own towing company are will repro your car if you miss a payment. Then the fun begins. My friend had to call many times, make appointments, and has to go to three places to get his belongings, plate and car back. Not to mention tons of Fees and charges they come up with. Will try and have the News expose them for the scum they are.

  3. Horrible company

    My vehicle should have been paid off on 6/7/21 when the dealership sent in the check for the payoff of my car. The payment was applied on 6/8 and then was reversed on 6/17. I have tried to call every day to get it resolved since 6/8 and I can’t get it fixed. Now my loan is showing late as of 6/15 and will mess up my credit. I have asked this entire time to speak with a supervisor and have yet to get one to call me back. This company is a joke and I cannot believe they can get away with treating people like this. They are messing up my credit that I worked so hard to build.

Reviews:43
Reported Loss :2145 $
Severity of Scam :High
Reported by : Anonymous
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