Alaska USA Mortgage Company

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I do like Alaska USA Mortgage Company. I worked for them for several years. They are my primary financial institution. I do not like their mortgage department. I am currently getting my second mortgage. I also own an investment property.

About a decade ago, I was toying between renting and buying. I applied on line to a couple of places. Alaska USA didn’t get back to me for two weeks.

When they finally responded, the gal said she had been given my online application and she had lost it. Her name was Yohyon Pharr.

I still get happy holiday e-mails from her. I ended up renting though.

When I bought a property a couple of years ago, I applied online and called and I couldn’t ever get anyone to help me.

Voicemails and no response. I was a little shocked. I went with another lender who called me right away and gave me updates often.

I’m trying to buy my second property right now. I’m not sure why I’m trying to go through Alaska USA again, but I’m trying. All of my banking is through them.

I have some loyalty. Let’s give Alaska USA one more chance. I apply to a couple of different places on a Friday evening. Denali FCU calls me on a Saturday.

I have an approval letter that day. Alaska USA emails me a couple of days after. I ask if she would please call me.

She doesn’t end up calling just emailing back and forth. A couple days later, I ask if she would please call.

She responds with an emailing telling me that she needs more documentation. She never called.

When the customer asks for you to call, then call. I mean what the hell.

Anyways, I decided to let her know that I have already been approved through Denali and thanked her for her time. She responded with Perfect.

You know what?! I couldn’t agree more!! Perfect is right!! I have applied with y’all three times and can’t even get the whole process started. It is ridiculous.

Is Alaska USA Mortgage Company a legit business?

Alaska USA Mortgage Company is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 2 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Alaska USA Mortgage Company located?

Alaska USA Mortgage Company is headquarted at 125 W Dimond Blvd Ste 110 Anchorage, AK 99503. You can contact Alaska USA Mortgage Company by dialing (907) 563-3033 or visit their website

How much monetary loss is incurred by Alaska USA Mortgage Company’s customers?

According to Alaska USA Mortgage Company’s customers, a monetary loss of US $694 has been reported. The severity of entire incident reports is high.

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2 Reviews on Alaska USA Mortgage Company


    unorganized, lazy,& just all around RUDE! it is one excuse after another, asking the same questions wanting the same papers provided that have already been provided, same information that has already been provided… i have had an awful experience and it is only getting worse…….Lisa M. Is NOT someone i would recommend neither is Alaska USA in general.

  2. I hate AK USA and I would tell anybody and everybody if you love your family do not trust these people with their lives.

    I have banked with AK USA for over 10 years. I am deeply disgruntled by their actions when I applied for my home loan. I am a retired Disabled Veteran and own a home in eagle river already. I was pre approved for a nice home in wasilla and was in the process of closing and making the deal complete when I was hit by some unexpected medical debt. The VA didn’t pick up a bill I went to the ER for a service connected disability and it went into collections and dropped my credit score.

    The VA was suppose to pay this, they still haven’t. The anchorage branch ran my credit report without my permission and saw my medical debt and disqualified me for that. I lost the home I was buying for my family and I sold my other home in the process so now we are homeless. I hate AK USA and I would tell anybody and everybody if you love your family do not trust these people with their lives.

Reported Loss :694 $
Severity of Scam :High
Reported by : Anonymous
Views :