Aegis Medical Centre

Aegis Medical Centre - Under Review

Aegis Medical Centre 568 Whitmore Way, Basildon, Essex, SS14 2ER, 01268 532795. It always takes 30+ mins to wait to get through; they have done this for years. I have never used to be like this and have attended this practice for 40 years.

I booked to see the doctor, had to fight to get caught, and finally, an actual psychical appointment. When I showed up, the receptionist said it was a telephone appointment when I requested a face-to-face meeting. Again I had to fight to get seen.

Then I realized why I had to wait30 minutes for them to pick up the phones. As I waited to see the doctor, I could hear the phones ringing while four receptionists(yes,4 of them) spoke about weekend activities.

Shameful service.

Finally got to see the doctor; he never looks at you and mumbles, speaking to you while typing like an older man, one key at a time, five words per min type level. Where we got these from, I don’t know.

I mean, what on earth is going on? I couldn’t hear a word he was saying. Second, guessing what my symptoms could be rather than taking the time to ask me fundamental questions to assess what they might be. You can forget physical checks.

I have to fight to get referred to a specialist. Otherwise, I would be sent home with more painkillers. Don’t get me started on that one, seems to be a pharmacy commission practice than care & treatment.

Even then, between the doctor and receptionist, getting my referral application done took several amendments.

Crazy that any business/practice is allowed to function like this. I would love to accept this is very serious.

They are seriously playing with people’s lives.

Dr Alphonsus Nzewi

(Senior Partner) Male

Dr Chinaeme Anachebe

(Partner) Male

I had several years of lousy health and endless pain, yet it was all cured by the attention of another doctor. Both were terrible doctors – they never helped me. I had to move to another practice to get treated – shameless duty of care.

Someone will die due to the lack of attention. Practice nurse Sandra Lava said you could leave if you don’t like it. I pray that all these staff get fired and removed from general care duties.

Aegis Medical Centre



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568 Whitmore Way, Basildon, Essex, SS14 2ER (01268) 532795

Provided and run by:

Aegis Medical Centre

Our Doctors

Dr. Alphonsus Nzewi

(Senior Partner) Male

Dr. Chinaeme Anachebe

(Partner) Male

Our Nursing Team

Marion Palmer

Practice Nurse


Health Care Assistants

Our Practice Team

Sandra Laver

Practice Manager


Practice Administrator


Practice Administrator


Patient Service Manager







They are now under review for the 3rd time, and hopefully the last before all of them are sacked.

If you or a loved one is also being mistreated, please report your case to this review board:

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Is Aegis Medical Centre a legit?

Aegis Medical Centre is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 4 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Aegis Medical Centre located?

Aegis Medical Centre is headquarted at Basildon . You can contact Aegis Medical Centre by dialing N/A or visit their website

How much monetary loss is incurred by Aegis Medical Centre’s customers?

According to Aegis Medical Centre’s customers, a monetary loss of US N/A has been reported. The severity of entire incident reports is extremely high.

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4 Reviews on Aegis Medical Centre

  1. Been calling from 8am for days

    They ask to call at 8am, can’t pre book appointments even for the following week. Only option is to call at 8am but they don’t answer.

    When I finally got my appointment I went and sat in reception waiting 45 mins to see the doctor so he was running 45 mins late?

    In the 45 mins of waiting I called the receptionist and waiting for them to pick up.

    I watched for 45 mins them just sitting and talking to each other.

    If I ran my business like this I would go out of business.

    We the public owe it to ourselves to make them accountable for providing a service we pay for.


  2. 4th day of calling from 8am - no result

    Receptionist not picking up again – 4 days of trying from 8am? WTF

  3. Receptionist never answer the phones?

    I spend 4 days calling from 8am, waiting over 1 hour and never getting through only to be told try again tomorrow.

    Finally got a physical appointment. Interesting that when I was there I called reception whilst waiting to be seen and again had to wait 20 mins before they picked up.

    I watched 4 receptionist chatting whilst I was waiting.

    Try yourself, I find it interesting. Perhaps they are cutting costs.

  4. Aegis Medical Centre - review board 2022

    Name Aegis Medical Centre
    Address 568 Whitmore Way
    SS14 2ER
    Phone 01268532795

    Review board 2022

    Patient Satisfaction with GP Practice Appointment Times 26.41% were satisfied, of 54 respondents. Below England average

    Mental Health – Comprehensive Care Planning 100.00% without a plan, out of 15 patients. Below England value

    Cervical Cancer Screening 71.2% screened, of 1254 eligible women. Below England expectations
    Dementia – Face to Face Reviews 92.59% reviewed by GP, out of 27 patients diagnosed. Below England value
    Proportion of children aged 2 with Measles, Mumps and Rubella vaccine 94.92% vaccinated. Below England standards

    Patient Experience – Confidence and Trust in healthcare professional 77.38% had confidence, of 53 respondents. Below England average

    High Blood Pressure Management 78.04% with recommended measurement, out of 674 patients. Below England value

    Flu vaccinations – Under 65 At Risk Groups 42.7% vaccinated, of 513 eligible people. Below England average

    71.2% screened, of 1254 eligible women. Below England expectations
    Dementia – Face to Face Reviews 92.59% reviewed by GP, out of 27 patients diagnosed. Below England value

Reviews: 4
Reported Loss : 0 $
Severity : Extremely High
Reported by : Anonymous
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