Item not received

I received 1 of a 2 part order. I received 15 masks that read BLU ICE DANCER. Did not receive the 5 that were to read BLU ICE CAPTAIN. After receiving first order on 9/21, I called inquiring about the other 5 and was told they were not ready, would be shipping soon.  Called back last night to be put on hold fo 8 minutes and told to call back in the morning when manager was there because they had no information. So I called back this morning only to be told  it was shipped with 1st order and I need to file complaint with usps with tracking number, now that will not work because yes I received the order and USPS has no idea what I ordered and I am telling company 2nd part was NOT received and I have order details stating that 2nd order was not shipped with 1st part, so now how is it I am fighting to get a refund on 5 freaking masks that the company knows good and well were never shipped.

Is 24hourwristbands a scam?
24hourwristbands is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is 24hourwristbands legit?
First 24hourwristbands is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by 24hourwristbands’s consumers?
There is/are 1 review(s) posted about 24hourwristbands and it indicates that the severity of the scam is High.
Where is 24hourwristbands located?
24hourwristbands is located at 14550 Beechnut St, Houston, TX 77083, USA. You can contact 24hourwristbands by dialing 1-855-711-4467 or visit their website N/A before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by 24hourwristbands’s customers?
According to the report(s), US $36.00 was the total loss incurred by 24hourwristbands’s customers.

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Reported Loss :36 $
Severity of Scam :High
Reported by : Anonymous
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